ServiceNow Solution Architect

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title:ServiceNow Solution Architect

Location: San Jose CA

Duration: Contract

Experience Required: 10 & Above

REMOTE ROLE with 20%-30% travel (expenses will be covered at actuals by TCS)

As a ServiceNow Solution Architect you will play a key role in designing and guiding the implementation of complex ServiceNow solutions across multiple platforms and modules. You will leverage your deep knowledge of ServiceNow capabilities and best practices to architect robust solutions that drive business value improve operational efficiency and ensure alignment with client needs.

Must Have skills- ITSM ITOM- CMDB Service Mapping CSDM or ITAM (HAM/SAM)

Key Responsibilities:

* Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions including - ITSM ITOM- CMDB Service Mapping CSDM and or HAM/SAM and other ServiceNow applications.

* Strategic Planning: Collaborate with business stakeholders project managers and technical teams to define the architectural vision and roadmap for ServiceNow implementations.

* Customization & Configuration: Oversee the customization and configuration of ServiceNow modules ensuring best practices and scalability.

* Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP Active Directory SAP and custom APIs) ensuring seamless data flow and system interoperability.

* Leadership & Mentorship: Provide technical leadership and guidance to development teams ensuring the adoption of best practices and consistent high-quality coding standards.

* Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance usability and cost-efficiency including reviewing data models integrations and workflows.

* Governance & Security: Establish governance processes to ensure the integrity security and compliance of ServiceNow environments including the proper management of data access control and system configurations.

* Client Engagement: Act as a subject matter expert providing advice and recommendations to clients on ServiceNow architecture process automation and platform capabilities.

* Documentation: Produce comprehensive solution documentation including architecture diagrams workflows and implementation guides.

* Upgrades & Enhancements: Lead efforts for system upgrades patching and platform enhancements ensuring minimal impact on operations and aligning with new ServiceNow releases and features.

* ITSM: Experience in implementing ITIL processes (Incident Problem Change Management etc.) in ServiceNow

* ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management Discovery Service Mapping CMDB/CSDM Cloud Management Orchestration)

* CMDB Management: Experience with CMDB design architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.

* ITAM: Experience in implementing HAM or SAM processes in ServiceNow platform.
* Hands-on development to include creation configuration and customization of patterns Discovery Schedules probe sensors and Event rules
* Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
* Familiar with scripting technology such as JavaScript PowerShell Perl wmi ssh python Xpath SNMP
* App Engine : Expertise in Custom module implementations
* Working experience on Workflow administration ServiceNow Reporting Form/UI configurations Notifications data imports custom scripting
* Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
* CTAs/ ServiceNow Certified Candidates Preferred

Qualifications:

ServiceNow Certified Application Developer (CAD) ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Technical Architect (CTA) preferred.
ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks particularly Incident Problem Change Management and Configuration Management and the ability to map these processes to ServiceNow capabilities Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations
Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams guiding developers and liaising with stakeholders at all levels. Excellent written and verbal communication skills.

Required Qualifications:

* Experience: 8-10 years of hands-on experience designing and implementing ServiceNow solutions with at least 3 years in a lead or architect role

Technical Skills:

* Expertise in ServiceNow architecture design and configuration including ITSM ITOM- CMDB Service Mapping CSDM
* In-depth knowledge of ServiceNow platform capabilities modules and best practices
* Proven ability to design and implement scalable ServiceNow solutions including ITSM ITOM CMDB and emerging modules with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
* Extensive experience with ServiceNow integrations using REST SOAP OAuth2 JWT and MID Server ensuring seamless interoperability with external systems like AWS Azure Salesforce or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript Glide API Business Rules etc.)
* Expertise in designing solutions to maintain platform integrity optimize CMDB structure and enforce best practices in performance scalability and usability
* In-depth knowledge of ServiceNow update sets version control deployment processes and platform governance frameworks to ensure optimal performance and compliance
* Familiarity with advanced ServiceNow features such as Flow Designer Virtual Agent and Predictive Intelligence

Preferred Qualifications:

* Experience with ITSM ITOM- CMDB Service Mapping CSDM modules (Discovery Orchestration Event Management SOM CSM SPM modules
* Familiarity with cloud technologies (AWS Azure etc.) and their integration with ServiceNow
* Experience with DevOps and CI/CD pipelines for ServiceNow deployments
* Knowledge of automation tools and frameworks to drive operational efficiencies

Module Expertise (ITSM ITOM ITBMSPM HRSD CSM SecOps GRC SAM HAM)

Job Title:ServiceNow Solution Architect Location: San Jose CA Duration: Contract Experience Required: 10 & Above REMOTE ROLE with 20%-30% travel (expenses will be covered at actuals by TCS) As a ServiceNow Solution Architect you will play a key role in designing and guiding the implementat...