Mainframe SDM

Roles & Responsibilities:

Essential Job Functions:

• Manages functional areas and other managers or department leads in regional capability to ensure that business objectives are met.
• Identifies and manages the implementation of process improvements.
• Manages and develops demand forecasts with account teams on large accounts to assist functional areas or departments in planning and delivering end-to-end services. Identifies issues and recommends alternative approaches.
• Works with functional areas or departments to interpret and plan projects or workload forecasts.
• Provides advice and counsel regarding various results.
• Prepares recommends and oversees development of rates operating and personnel budgets. Monitors spending for adherence to budget plans develops and recommends variances. Performs and/or oversees budget analysis.
• Manages and approves expenditures for regional capability in line with established policies and procedures.
• Manages complex relationships between delivery and consumer groups to ensure good client relations.
• Resolves issues and determines and implements appropriate course of action.
• Identifies and manages service improvements to increase customer and account satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.
• Partners with functional areas or departments to integrate new enhanced and existing service offerings for accounts.
• Participates in developing new business solutions/proposals and introduces new technology to enhance business solutions.
• Selects and hires employees. Trains and evaluates employees to enhance their performance development and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees.
• Manage or lead teams responsible for infrastructure services and oversee their daily activities.
• Support in the development and execution of infrastructure strategies and projects.
• Monitor and maintain the performance availability and security of infrastructure systems.
• Collaborate with other teams or customers to understand and address their infrastructure needs.
• Implement and adhere to infrastructure best practices and standards.
• Act as a point of contact for resolving infrastructure-related issues and incidents.
• Assist in creating and maintaining infrastructure documentation.
• Participate in optimizing resource allocation for infrastructure projects and initiatives.

Basic Qualifications:

• OVERALL experience - 20 Years.
• 10 years of mainframe infrastructure experience as a technologist / operations / engineering
• 5 years of Mainframe Infrastructure managerial leadership with direct report managers/supervisors who have team members.
• Bachelors degree in a relevant field or equivalent combination of education and experience
• Typically 7 years of relevant work experience in industry with a minimum of 3 years in a similar role
• Proven experience in infrastructure technology management
• Proficiencies in project management and technical knowledge
• A continuous learner that stays abreast with industry knowledge and technology

P&L responsibility

• Expansion of services to fill all gamut s of infrastructure-increase breadth.
• Focus on project opportunities and transformation initiatives
• ITIL process definitions and implementation
• Automation in service delivery
• Resource management