Family Help Specialist (#3531)

The Family Help Specialist is on the front lines of ministry at Focus on the Family. Every phone call email chat or text is an opportunity to share the love of Christ encourage pray with and equip individuals and families. This position provides biblically based support and practical resources helping families thrive in Christ by offering hope healing and biblical truth. This role is more than customer service it is ministry. The Family Help Specialist reflects Focus on the Familys mission by handling each interaction with compassion clarity and professionalism while accurately processing requests and maintaining data Duties/Responsibilities:Responds with care and discernment to inbound and outbound phone calls emails chats and written contactsShares the biblical perspective of Focus on the Family with clarity and grace creating Christ-honoring personalized responses that balance ministry priorities with constituent needsEngages compassionately in complex and emotionally sensitive situations while upholding legal ethical and ministry boundariesProduces high-quality responses through excellent verbal and written communication in the Focus StyleMeets proficiency standards for handling emails chats and phonesAccurately manages constituent accounts including data entry adjustments and verificationProcesses donations resources subscriptions and event requests including honorariums memorials matching gifts and other giving categories with integrity and attention to detailUtilizes Salesforce InFocus and multiple databases simultaneously while interacting with constituents to provide efficient accurate and caring serviceModels key ministry values in every task and interactionOther Duties/Responsibilities:May be assigned as a Subject Matter Specialist (SMS) in different processesRequired to work from home on snow delays early closures or full closure daysPerforms other duties as assignedWorking Environment/Physical Requirements:Office/production setting or home-based workstation (as applicable); fast-paced environment with frequent changes in process and priorities; ability to work evening weekend holiday or overtime shifts as neededExtended periods of sitting and computer use (70% keying functions); ability to type at least 45 WPMJOB QUALIFICATIONS/REQUIREMENTSCharacter/Spiritual:Exemplifies Ephesians 5:1-2 Therefore be imitators of God as dear children and walk in love as Christ also has loved us and given Himself for the Great Commission given by Jesus Christ in Matthew 28:19-20 Go therefore and make disciples of all the nations baptizing them in the name of the Father and of the Son and of the Holy Spirit teaching them to observe all things that I have commanded you; and lo I am with you always even to the end of the a consistent witness for Jesus Christ; maintains a courteous Christ-like attitude in dealing with people within and outside of Focus; adheres to theStandard of Moral ConductandStatement of Faith; upholds Focus on the Familys ministry in prayerPrays personally for Focus on the Familys staff and constituents and may occasionally lead in a public prayerEngages in Christian ministryDemonstrates behaviors aligned withFOF core valuesPersonal Characteristics:Compassionate ministry-minded and approachableStrong discernment and emotional intelligence for navigating sensitive conversationsProfessional adaptable and calm under pressureKnowledge/Experience:Associates degree or two years of college preferred2-4 years of Customer Service or related experience preferredFamiliarity with Salesforce or other CRM systems strongly preferredSkills Abilities and Special Talents/Gifts:Proficiency in navigating multiple systems while maintaining data verbal and written communication including clear phone conversations; ability to adapt communication to diverse skills attention to detail and ability to solve problems to personalize responses with warmth clarity and biblical alignment; ability to pray with constituents appropriately in accordance with ministry Range: $22.00 to $25.25/hr Application Materials Required: Cover Letter Resume/CV *Colorado Residents: In any materials you submit you may redact or remove any age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this Materials Instructions:Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply please submit the following application materials to this posting. 1. A current resume. 2. A cover letter that specifically addresses the job requirements and outlines on the Family puts a high value on our team members and offers a unique benefit scheduled for 20 hours or more per week are eligible for:Norton LifeLock ID Theft CoverageLegal Shield/ID Shield CoverageAFLAC403B Retirement Plan Vacation Time & Vacation PayoutSick TimeHolidaysService AwardsCommunity Service DaysBookstore DiscountFitness CenterEmployees scheduled for 30 hours or more per week are eligible for all the above and:Medical PlanDental PlanVision PlanLife InsuranceDisability InsuranceFlexible Spending AccountsEAP (Employee Assistance Program)Tuition ReimbursementWarehouse Membership ReimbursementNote: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language refer to the governing plan documents.*Temporary employees are not eligible for benefits except for:Sick TimeBookstore DiscountFitness CenterTentative Search Timeline:Priority will be given to applications submitted by November 17 2025However this posting will remain open until potential employee start date is December 8 date: November 6 2025Un-posting date: ongoing until filledPosting contact email: