TGRO Field Agent Regulatory

Open: December 3 2025Close: January 22 2025Job Title: Field Agent - RegulatoryDepartment: TGRO Reports To: Lead Regulatory AgentHours: 40 Hrs/Wk Full TimeSalary: Based on Salary MatrixBenefits Requisition: 814 *Salaries are market competitive. For accurate salary information call or email The Puyallup Tribe of Indians provides a generous benefits package that includes employer paid medical dental vision life insurance a retirement/401(k) plan with profit sharing paid holidays and paid time off including birthday Summary:Special Agent performs standard and specialized tasks and duties pertaining to Gaming Operations inspections financial audits compliance audits and other essential regulatory functions. Special Agent will also conduct investigations and inspections pertaining to gambling violations and administrative controls violations. As regulatory agents of the Puyallup Tribe the Special Agent may assist law enforcement in the investigation apprehension arrest and prosecution of Duties and ResponsibilitiesProtect assets of the Puyallup Tribe by proactive licensed gaming operations for compliance with gambling rules and regulations. Follows guidelines for established compliance inspection gaming premises Licensees and Vendors conduct by following compliance checklists of gambling operations for adherence with NIGC MICS Tribal-State Compact through live documented and recorded as a representative of PTGA by establishing and maintaining a professional rapport with licensees the public and law enforcement/government agencies. Observes promptly reports and documents activities that may be of an illegal nature and of interest to other law enforcement required inspections. Reviews internal control systems policies procedures to determine compliance. Reviews and evaluates operational record keeping and control systems to determine compliance with the Tribal-State Compact NIGC MICS Internal Controls and Policies and Procedures. Reports and documents irregularities as violations to the proper personnel promptly to calls where an Agent is procedures for chain of custody regarding evidence in criminal or administrative and cooperates with local state and federal authorities during investigations for audits where evidence of fraud or illicit activity is regulatory investigations and assists Law Enforcement with criminal investigations relative to NIGC MICS Tribal-State Compact violations and violations of regulatory or criminal accurate and timely Incident Reports and Daily Logs using iTrak or other approved database management systems. Performs PTGA Permanent Exclusions and and is present at Gaming Operations Permanent Limited Suspensions and all documentation and media associated with Incident Reports for iTrak strict confidentiality in all matters of PTGA Regulation and the release of evidence to Puyallup Tribal Police Department or other approved Law Enforcement Agencies. Takes initial complaints from patrons for dispute resolution and forwards to appropriate Supervisory in Administrative Interviews of Licensees if directed or service of Gaming License Revocation and Suspension notices per Gaming Code if with all Gaming Operations Departments in daily and routine tasks required per Tribal-State Compact and NIGC and observes Cards & Dice inventory and Gaming device/machine/equipment compliance and integrity inspections to technical and documents replacement Gaming Identification Surveillance camera coverage when scheduled and unscheduled compliance audits and/or inspections as and reports Environmental Public Health and Safety issues or violations per NIGC and Tribal-State monitors and accompanies scheduled and unscheduled/emergency drops. Performs other duties as ResponsibilitiesThis position has no supervisory responsibilities. Qualifications and RequirementsTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential and/or ExperienceHigh school diploma or general education degree (GED) required; and two years related gaming experience in Black Jack Craps Roulette etc. as a Tribal Gaming Agent Surveillance Observer or Law Enforcement experience required; or demonstrated satisfactory equivalent combination of education and experience. Intermediate experience and knowledge using word processing and spreadsheets (i.e. Word for Windows Excel etc.) required. Demonstrated experience in gaming investigations and report writing required. Interviews will include a test of : Part-time work is prorated in crediting experience (e.g. if you work 20 hours per week for a 12-month period you will be credited with 6 months of experience).Ability to:Take initiative to perform job and follow written and verbal confidentiality. Work effectively and productively with perform the essential job functions of the effectively both orally and in writing with other employees departments operations and the courteous attitude toward others in person and on the phone including under stressful work in a stressful setting while tactfully dealing with angry upset or frustrated resolve interpersonal conflict in a professional SkillsAbility to read and interpret documents Tribal-State Compact Internal Controls Applicable Laws and Codes Policies and Procedures. Operating and maintenance instructions and procedure manuals. Must have strong writing skills to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must be able to work cooperatively and professionally with other staff licensees vendors and clients. Ability to communicate to diffuse difficult SkillsAbility to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs and AbilityAbility to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to prioritize and work under or Certificates Must have a valid and unrestricted Washington State Drivers License. Drivers License must not contain any restrictions that would otherwise prevent an employee from driving a GSA submit to and be able to pass a criminal background check prior to employment and periodically throughout successfully complete a computer skills gaming knowledge and report writing test as part of the interview DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential the ability to operate a computer multi-line telephone two-way radio calculator facsimile and photocopier doors and the ability to read write communicate and interpret information accurately in performing the duties of this job the employee is frequently required to stand walk and talk and employee occasionally is required to sit; climb or balance; stoop kneel crouch or crawl; reach with hands and arms and use hands to finger handle and employee must occasionally lift and/or move up to 50 vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential noise level is moderate to physical exertion is moderate and expected to remain active for majority of shift. There is occasional work near moving mechanical parts and work in high precarious is performed in a shared office setting and Gaming Facility with occasional local travel using the employees own are frequent employee client vendor and customer contacts and interruptions during be able to tolerate cigarette smoke perfumes cleaning agents and other may be stressful situations due to work content environment or be able to tolerate large be able to tolerate temperature fluctuations. The Puyallup Tribe of Indians reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of Preference Employer as Required by LawOnline Application Tips:1. If you are using a PC use Chrome. If you are using a MAC use Safari.2. Upload additional documents (resume cover letter letters of recommendation proof of Indian blood etc.) to the resume tab as one (1) PDF file or email documents to and we can add them to your online application. Please send in copies of any degrees or certificates that you have been awarded.3. Indian Hiring Preference send in the appropriate documentation for the category you select. If you have any questions about the hiring preference policy or what document to send in email us at or call .4. Provide 3 references (we cannot obtain references from direct family members mother father grandparents sisters brothers or children and this includes in laws). One reference must be your most recent supervisor. We prefer the rest of your references to include co-workers subordinates or other supervisors but we can accept a personal reference from someone who is familiar with your work ethic habits and attendance. You can send in letters of recommendation to To add more employment education references etc. click on the small sign at the top right corner of the page.6. When entering salaries only use numbers. Do not use any other characters (such as . or $)7. After you submit your application you will receive an email confirmation. If you do not receive an email please call the office to confirm submission.*Please do not wear perfumes colognes or strong scents to your interview. Some employees are you have any questions about the positions or the online application please call or email E. Portland Ave. Tacoma WA 98404