Head of Fraud Product Management

About this role:

Wells Fargo is seeking a Fraud Product Management Executive to develop innovative fraud management capabilities that minimize customer friction while maximizing fraud prevention

In this role you will:

• Provide vision and set direction for Wells Fargos fraud management capabilities across the entire fraud lifecycle with a focus on leveraging leading edge technologies.
• Develop business strategies focusing on creating an exceptional customer experience while minimizing fraud losses.
• Develop and implement strategic solutions to highly complex and potentially companywide product development
• Lead a team of managers and more experienced professionals to develop and implement a multi-year fraud product roadmap.
• Collaborate with individual teams innovation experts peers and senior leadership to deliver against business objectives
• Manage allocation of people and financial resources for Product Management
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 8 years of Product Management experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education
• 4 years of Management experience

Desired Qualifications:

• Experience leading product roadmaps in a fraud environment
• Subject-matter expertise in fraud prevention detection and recovery
• Experience leading in an Agile environment
• Proven leadership skills in identifying and articulating strategic plans and translating into team objectives and action plans
• Proven and demonstrated leadership skills including relationship building partnering and collaborating with clear ability to influence gain buy-in and negotiate with a diverse group of business partners/stakeholders including senior management
• Proven success recruiting inspiring developing coaching and motivating team members through balanced leadership with a focus on team member engagement and retention and performance management
• Experience working with and onboarding vendor capabilities.

Job Expectations:

• Travel as needed

As the Head of Fraud Product Management you will lead a team to develop innovative products that protect customers and benefit employees and shareholders. You will be expected to:

• Lead with Impact: Guide a team of approximately 100 fraud product experts and collaborate with around 450 fraud technologists to create solutions that prevent fraud and improve experiences for our 70 million valued customers/7500 fraud and claims employees. The solutions you and your team will implement will generate approximately $100MM in annualized benefits.
• Innovate for the Future: Develop and implement a multi-year roadmap to introduce new products and features including traditional and generative AI capabilities biometric technologies and modernized operational platforms.
• Collaborate Across the Organization: Partner with various stakeholders including fraud line of business product groups customer service digital and technology teams to deliver complex solutions that meet business objectives.
• Engage with Senior Leadership: As fraud management is one of our most critical enterprise initiatives you will have consistent engagement with senior leadership including the operating committee.
• Build a Talented Team: Hire develop and retain a group of skilled product professionals who will work to deliver against the Fraud Product book of work.

Core Responsibilities:

• Product Strategy and Vision: Define and articulate the Fraud Product vision and strategy in alignment with organizational goals while managing risk and ensuring regulatory and policy compliance.
• Product Operations and Risk Management: Own and prioritize the long-term (3-year) product roadmap to deliver on business outcomes working closely with a cross-functional team to ensure successful execution.
• Team Management: Manage a team of product managers/owners and scrum team delivery.
• Communication Innovation and Reporting: Define Key Performance Indicators/Objectives and Key Results; work closely with technology architecture and stakeholders of all levels to implement desired solutions.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.