The Kennedy Shelter Program Director

Title: Program Director

Level: Director

Department: Fairfax Kennedy Shelter

Reports to: Senior Director of Emergency Shelter

Salary Range: $78000-$84000

FLSA Status: Exempt

Location: Fairfax VA

About Us:

Shelter House was established in 1981 as a grassroots responder to the homelessness crisis in Fairfax County. Since the organizations inception we have adapted and grown to meet community needs all while working in partnership with government and private partners and community members. Today Shelter House is a successful and reputable organization of over 100 employees committed to preventing and ending homelessness and domestic the last year our compassionate team of individuals changed the lives of nearly 2000 individuals half of which were children. Our Culture is built from our Core Values of Inclusivity Collaboration Accountability Respect and Empowerment (iC.A.R.E.)

About the Role:

The Program Director is responsible for overseeing the daily operations of Kennedy emergency shelter for up to 50 single households.

Additional service delivery includes program development Kitchen supervision and facility maintenance of the following programs:

Hypothermia Shelter

Drop-in

Outreach

Working as part of Shelter Houses Leadership Team the Program Director develops strategies for accomplishment of organizational and program goals in accordance with agency philosophy and core values. The Program Director is responsible for ensuring that best practices are implemented according to program type. The Director will collaborate with Fairfax Countys Office to Prevent and End Homelessness and non-profit providers serving households to ensure continual progress of the 10 Year Plan to Prevent and End Homelessness.

Responsibilities:

• Provide leadership direction and oversight for the Emergency Shelter Hypothermia Drop-in and Outreach.
• Actively participate in CoC meetings to promote interagency collaboration and continual progress of Fairfax Countys 10 Year Plan to Prevent and End Homelessness.
• Provide direct supervision to the Assistant Director of Programs (ADP) Assistant Director of Shelter operations (ADSO) Kitchen Manager and Custodian. Ensure coverage of all essential duties during staff absences or vacancies and supervise interns as needed.
• As the supervisor of the ADP ensure the case management team implements a strengths-based trauma-informed solution-focused approach in all program types; support staff in delivering complex case management for cases that demand higher level solutions and provide support in handling mental or physical health crises.
• Support the ADP in ensuring compliance with Fairfax County HMIS requirements; monitor and verify the completion of client records and accuracy of data.
• As the supervisor of the ADSO ensures the Residential team supports residents using strength-based trauma-informed housing focused models and maintains safety and security for shelter residents as well as maintaining the building and the vehicle(s).
• Support the ADSO in assembling essential personnel to work during safety / weather emergencies; ensure safety and cleaning protocols are followed.
• Ensure that services are implemented in accordance with agency philosophy best practices grant and contract requirements and all applicable federal state and local regulations
• Develop and maintain program specific internal policies procedures and workflows - in line with Shelter House policies - taking current contract/funder requirements into account.
• Ensure regular customer satisfaction surveys are conducted according to contract requirements as a method of ongoing program evaluation and incorporate feedback into program design as appropriate.
• Facilitate the client appeals process related to extension requests discharges etc.
• Support Data Program staff in ensuring compliance with federal state and local standard; assist with file audits and record consistency; and prepare other reports for community education quality assurance and contractual needs.
• Work with Shelter House Finance Department to ensure efficient and appropriate expenditure of the program budgets and that program needs are met.
• Deliver speeches and presentations to external parties about the agency and homelessness at the request of the Development and/or Executive Team.
• Partner with the Community Coordinator to communicate program needs and track all in-kind donations and support the Director of Development in cultivation community relationships to increase donor engagement partnerships and overall reach.
• Serve in an on-call rotation and assist staff in addressing crisis situations and coverage needs during vacancies.
• Exemplify the Shelter House core values (iCARE): Inclusivity Collaboration Accountability Respect and Empowerment.
• Other Duties as assigned.

Required:

• A bachelors degree in human services/related field or commensurate experience
• 4 years of progressive program and staff management
• Ability to demonstrate excellent customer service communication teambuilding and leadership skills.
• Strong communication skills
• Strong organizational and time management skills
• Ability to prioritize competing priorities and make sound judgements
• Creative flexible trauma informed
• Valid Drivers License
• Willingness to work evenings and weekends when needed

Preferred:

• Masters degree in human services/ related field
• Experience leading/ supporting programs serving families or individuals experiencing homelessness.
• Experience leading/managing in a residential or shelter environment

Physical Requirements:

• Annual TB Test is required
• Ability to sit or stand for long periods
• Ability to lift items weighing 10-20 pounds

Benefits:

• Medical Dental & Vision Insurance

• 401K contributions with a 4% employer match

• 13 Paid Holidays 2 Floating Holidays and the opportunity to take your Birthday Off

• Two Semi-Annual Team Building Events

Equal Employment Opportunity:

Equal Employment Opportunity Policy: Shelter House is committed to providing equal employment opportunity to all employees and applicants. All employment-related decisions will be made and carried out without regard to race color religion national origin ancestry citizenship age (over 40) sex marital status pregnancy sexual orientation gender identity veteran status disability unrelated to the individuals ability to perform his or her job or any other legally protected status. Shelter House will also provide reasonable accommodations to pregnant and qualified employees with disabilities to enable them to perform the essential functions of their job and to employees with respect to their observance of their religious beliefs in accordance with applicable law. Any job applicant or employee who would like or needs an accommodation may request an accommodation by contacting the Human Resources department.

Drug and Alcohol-Free Workplace Policy:

Drug-Free Workplace: Shelter House is committed to maintaining a drug-free workplace. Employment is contingent upon compliance with our Drug-Free Workplace Policy which prohibits the unlawful manufacture sale distribution dispensation possession or use of controlled substances or marijuana in the workplace. Additionally all subcontracts and purchase orders over $10000 must include provisions ensuring a drug-free workplace.

Required Experience:

Director