Service Technician

Vaughan - Canada

Yearly Salary: $ 59000 - 75000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Your Responsibilities

Provide positive consumer interaction at the highest level
1. The individual in most cases should be the last person on site a remedy is their responsibility with support of the resources around them (RSM Customer Care etc)
Provide feedback to the RSM and potentially inform fellow Service Technicians on
1. Findings after attending site to resolve appliance challenges
2. Based on observations and remedies co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective
Maintain relationships with 3rdParties
1. Support as required from a technical perspective
Daily interaction with Colleagues Dispatcher Customer Care and Office of the President on consumer service challenges
1. Be available on short notice during the business day to support as required
Have a strong technical understanding of computers in order to navigate all of Mieles systems
1. TSD ETD Mobile Client etc.
2. High Level of efficiency and effectiveness in required processes.
Support the regional business as required when the RSM is absent
Existing service job capacity/volume may change or vary based on Region and overall demand service
Maintaining order control and organization of van van inventory daily jobs schedule and day to day equipment tools and email communications.

What we are looking for

Experience in customer service/administrative capacities
Minimum of 2 years of service experience or appliance serve and repair
Strong command of and effective communication and escalation resolution
Ability to make decisions that are in the best interest of the brand and the consumer experience
Troubleshooting and communication skills with peers

The salary range for this position is $59000 to $75000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience relevant skills and alignment with market data.

Required Experience:

Your ResponsibilitiesProvide positive consumer interaction at the highest level1. The individual in most cases should be the last person on site a remedy is their responsibility with support of the resources around them (RSM Customer Care etc)Provide feedback to the RSM and potentially inform fellow...

Your Responsibilities

Provide positive consumer interaction at the highest level
1. The individual in most cases should be the last person on site a remedy is their responsibility with support of the resources around them (RSM Customer Care etc)
Provide feedback to the RSM and potentially inform fellow Service Technicians on
1. Findings after attending site to resolve appliance challenges
2. Based on observations and remedies co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective
Maintain relationships with 3rdParties
1. Support as required from a technical perspective
Daily interaction with Colleagues Dispatcher Customer Care and Office of the President on consumer service challenges
1. Be available on short notice during the business day to support as required
Have a strong technical understanding of computers in order to navigate all of Mieles systems
1. TSD ETD Mobile Client etc.
2. High Level of efficiency and effectiveness in required processes.
Support the regional business as required when the RSM is absent
Existing service job capacity/volume may change or vary based on Region and overall demand service
Maintaining order control and organization of van van inventory daily jobs schedule and day to day equipment tools and email communications.

What we are looking for

Experience in customer service/administrative capacities
Minimum of 2 years of service experience or appliance serve and repair
Strong command of and effective communication and escalation resolution
Ability to make decisions that are in the best interest of the brand and the consumer experience
Troubleshooting and communication skills with peers

Required Experience: