Service Coordinator (REMOTE)
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Job Location:
Devens, MA - USA
Hourly Salary:
$ 20 - 30
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
This position will work in a call center environment answering incoming calls from external and internal customers while maintaining a high level of customer service skills. Candidate will demonstrate their ability to meet/exceed any SRC KPIs. Candidate will be required to Mentor new hires both during and after training as well as assist SRC Supervisor when needed.
Duties and Responsibilities
Receive customer requests for service in a professional manner obtaining detailed information in order to efficiently dispatch and schedule service calls.
Accurately enter service request information in our SEDU/Genesys system while the customer is on the phone.
Provide a lead role among the Service Coordinators and new hire candidates. Mentoring new hires during and after training as needed.
Participate in Operational meetings providing insight on areas requiring improvement. Evaluate current processes and recommend possible enhancements to ensure more timely and efficient customer service.
Alert management of potential problems resulting from customer or field complaints and work to resolve any customer at risk issues.
Responsible as needed for Elite line training Mandatory PO weekly report Temp account daily report.
Additional duties as assigned.
Minimum Qualifications/Skills
3- 5 years customer service experience
Minimum 2 years SRC experience
Ability to multi-task working in a fast-paced environment
Excellent written and communication skills
Use of SEDU/Oracle field cloud systems preferred
High School Diploma or equivalent required
HIRING HOURLY RANGE: $20-30 (Hourly rate to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This position includes a competitive benefits package. For details please visit the Employee Benefits tab on our main careers page at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 120,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation sy ... View more
