Customer Concierge Specialist (Centennial Dx)
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Job Location:
Golden, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Department:
Job Summary
Job Purpose
The Customer Concierge Team Member will be instrumental in learning how to provide a quality and positive customer experience for internal and external customers at a baseline level. This will be achieved by being ultra-responsive creating a personal touch to improve the entire customer experience with consistently high level of service. This team member will have mastery knowledge on multiple systems processes and workflows.
This position provides an opportunity to transition into a full-time Sales position pending 12-month evaluation.
Duties and Responsibilities
- Learn and Gain a mastery level proficiency on:
- Phones
- Direct communication to the customer base
- Liason between customer base and Sales Team
- Customer Concierge Emails
- Provide exceptional customer service to all accounts serviced.
- Follow all SOPs.
- Learn how to Open / Solve Tickets
Requirements
- 1 Year of Sales and/or Customer Service expereince required
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Mako Medical is a health care diagnostic laboratory specializing in helping you take control of your healthcare by offering accurate testing and quick results.
