Senior Director of Client Services

New York City, NY - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Who We Are:

Azerion is a global digital entertainment and media platform combining creative and technology to deliver brand performance and monetise publishers. With over 1250 employees across nearly 30 global offices Azerion is headquartered in Amsterdam and is one of the worlds fastest-growing digital companies. We own the creative and technology in our platform offering our partners unrivaled audience insight brand safety efficiency and effectiveness across Display OLV CTV Gaming DOOH and Audio.

At Azerion US we embrace diverse perspectives and build teams with unique experiences and backgrounds. We look for individuals who align with our core values:

Excellence Excellence in all that we do.
Ownership Own the action shape the outcome.
Collaboration United effort shared success.
Innovation Innovation to drive progress.
Communication Transparency trust limitless possibilities.

For more information visit:

The Role:

We are seeking an accomplished strategic and people-first Senior Director of Client Services to lead and scale our Client Services organization. This role is responsible for overseeing multiple regions driving client retention revenue growth and margin health across a significant book of business.

Working in close partnership with Sales Product Operations and Planning leadership the Senior Director of Client Services sets direction for service delivery account growth strategy and organizational effectiveness. This leader serves as a senior internal and external ambassador for Client Services ensuring exceptional client outcomes while aligning team performance with company-wide goals.

What we are looking for:

The ideal Senior Director of Client Services is a seasoned client-centric leader with a strong commercial mindset and a proven ability to manage scale and complexity. You are equally comfortable setting long-term vision as you are guiding teams through change resolving high-impact client challenges and optimizing performance across multiple accounts or regions.

You bring advanced strategic thinking financial acumen and executive-level communication skills. You thrive in fast-paced environments excel at stakeholder alignment and are passionate about building high-performing scalable teams. This role is ideal for someone who enjoys shaping organizational strategy mentoring leaders and driving measurable business impact through client success.

Key Responsibilities

Own executive relationships across a portfolio of tier-one and strategic clients driving retention growth and long-term partnerships.
Serve as executive sponsor on key accounts supporting complex negotiations renewals and escalations.
Lead development and execution of annual and long-range account plans aligned to client goals and company strategy.
Set standards for business reviews strategic planning and client education to ensure quality and consistency.
Build and evolve scalable Client Services frameworks processes and operating models.
Partner cross-functionally with Sales Product Operations and Planning to improve proposals pricing forecasting and delivery.
Ensure clear actionable reporting on revenue retention performance and service quality.
Anticipate and resolve high-impact client and delivery risks; act as senior escalation point.
Lead mentor and develop your team building strong culture succession and leadership bench.

Experience and Skills Requirements

810 years of experience in an adtech media or agency environment
Proven experience leading multiple teams pods or regions with direct people management responsibility
Strong expertise in client services leadership account growth strategy and revenue ownership
Advanced understanding of media planning forecasting pricing models and margin management
Demonstrated success in change management organizational design and stakeholder alignment
Exceptional strategic analytical and problem-solving skills
Strong executive storytelling presentation and negotiation capabilities
Ability to thrive in a fast-paced deadline-driven environment
Collaborative leadership style with the ability to influence across disciplines
Proficiency in Microsoft Office Suite Google Workspace and project management tools such as Jira

What We Offer:

A competitive compensation package with a strong commission structure.
Flexible working options including a hybrid model from our New York office.
Comprehensive benefits including 401(k) contributions and health insurance.
Opportunities for growth in a fast-paced global company recognized for its innovation in digital media
24 vacation days
2 days volunteering leave
Team lunches in the office

Salary Expectations:

$165000 base bonus (salary negotiable based on experience)

Azerion is an equal opportunities employer committed to building a diverse environment. All qualified applicants will receive consideration for employment without regard to race colour religion gender gender identity or expression sexual orientation national origin genetics disability or age.

Required Experience:

Exec

Who We Are:Azerion is a global digital entertainment and media platform combining creative and technology to deliver brand performance and monetise publishers. With over 1250 employees across nearly 30 global offices Azerion is headquartered in Amsterdam and is one of the worlds fastest-growing digi...