Service Manager

Chelmsford, MA - USA

Yearly Salary: USD 65000 - 90000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Service Manager

Benefits:

Paid Time Off
Weekly Pay
Bonuses
Company Vehicle
Up to 4% 401(k) Match
Paid Training Educational Allowances/Reimbursement for Field-related Courses
Health Life and Dental Insurance
Paid Holidays
Boot Compensation

Full job description

Were seeking an experienced Service Manager to provide support to our residential technicians. Your daily routine will include leading a Service Department to meet or exceed customer expectations by delivering consistent quality service.

MillTown has provided industry-leading services to grow our business for over 45 years and were on a mission to be a great place to work. Were the go-to experts for plumbing heating cooling and electrical services.

Get started today!

Essential Duties and Responsibilities*

Deliver excellent customer service.
Supervise and lead our service team.
Manage and evaluate Field Technicians to ensure peak performance.
Conduct ride-alongs with technicians to ensure high-quality service.
Ensure repairs and installations meet high standards and obtain necessary permits.
Collaborate with the Dispatch Team to manage schedules to maximize efficiency and profits.
Assist Technicians with on-site issues providing guidance.
Facilitate weekly one-on-one meetings with Technicians for continuous improvement.
Resolve customer issues to ensure complete satisfaction.
Maintain compliance with all local state federal and company regulations.
Manage the departmental budget effectively.
Handle clerical duties including paperwork evaluations expense reports and timesheets.

Desired Skills and Experience

Motivate teams to achieve company goals
Keep projects on track with exceptional follow-through
Communicate effectively in both verbal and written interactions
Comfortable with public speaking and presentations
Build trust within the team

Qualifications*

5 Years Experience
Customer service skills
Clean driving record

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.

MillTown is an equal opportunity employer and does not make hiring decisions based on age race gender religion disability or any other characteristic protected by applicable law.

Job Type: Full-time

Pay: $65000 - $85000 annually

If you require alternative methods of application or screening you must approach the employer directly to request this as Indeed is not responsible for the employers application process.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The Individual must be able to pass a background check and drug test as well as possess a good driving record

Required Experience:

Manager

Service ManagerBenefits:Paid Time OffWeekly PayBonusesCompany VehicleUp to 4% 401(k) MatchPaid Training Educational Allowances/Reimbursement for Field-related CoursesHealth Life and Dental InsurancePaid HolidaysBoot Compensation Full job descriptionWere seeking an experienced Service Manager to prov...