Advanced Technical Service Associate with ACTIVE Secret security clearance (MUST be a US Citizen)

Scottsdale, AZ - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

TITLE: Advanced Technical Service Associate with ACTIVE Secret security clearance (MUST be a US Citizen)

MAX RATE: $35.77/hr W2 (no health benefits/no PTO while on contract-an hour worked is an hour paid)

CLEARANCE: Active Secret security clearance REQUIRED

LOCATION: Onsite in Scottsdale AZ 85257 (No relocation package)

***No C2C we can NOT work with outside agencies/vendors and we can NOT do 1099-US CITIZENSHIP IS REQUIRED***

CLEARANCE REQUIREMENTS:
Department of Defense SECRET security clearance is required at time of hire. Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities U.S. citizenship is required.

GeoLogics has an immediate opening for an Advanced Technical Service Associate in Scottsdale AZ location.

In this role you will use your technical and interpersonal skills to:

Provides technical support to field engineers technicians engineering and product support personnel who are diagnosing troubleshooting repairing and debugging complex electro/mechanical equipment computer systems complex software or networked and/or wireless systems
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
Reports design reliability and maintenance problems or bugs to design engineering/software engineering
May be involved in customer installation and training
Provides support to customer/users where the product is highly technical or sophisticated in nature
The position job generally interacts directly with the customer/user where the product is highly technical or sophisticated in nature such as with systems level software where the user has a technical background
Provides technical service management and technical support for customer programs
Assures all repairs are in accordance with company policy and procedure and customer quality requirements

REQUIRED SKILLS

Sec or other IAII certification required at time of hire

Network/ IT systems management

SQL server

Software administration

Troubleshooting in a windows environment

Experience with failure and root cause analysis reporting

Direct customer service and/or direct customer interaction experience is a plus

Knowledge of CA Spectrum One Click software suite.

Experience with Oracle CRM

Microsoft Terminal Server

HBSS

Anti-Virus

network monitoring tools

Asset management software

Microsoft Windows Active Directory tools a big plus

Support of DoD or DHS systems is desire

EDUCATION REQUIRED

Associates degree or equivalent combination of education and relevant work experience is required plus a minimum of 3 year of relevant experience

If you would like to interview for this position please send an updated resume to Dee Smith

Dee Smith

Sr. Technical Recruiter

*Rates listed are not a guarantee of salary/rate. Rate offered at time of hire will depend on many factors including education experience interview results and skill level

GeoLogics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran

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Required Experience:

TITLE: Advanced Technical Service Associate with ACTIVE Secret security clearance (MUST be a US Citizen)MAX RATE: $35.77/hr W2 (no health benefits/no PTO while on contract-an hour worked is an hour paid)CLEARANCE: Active Secret security clearance REQUIREDLOCATION: Onsite in Scottsdale AZ 85257 (No r...