ITS Support Associate II, IT Services

Are you passionate about solving technical challenges and helping people Do you thrive in a dynamic high-impact environment Join Amazons IT Services team as an ITS Support Associate and be part of the engine that powers Amazons seamless operations. Were seeking customer-focused innovative problem-solvers who excel in a fast-paced collaborative environment. As a part of our IT Services team youll have the opportunity to make a direct impact on Amazons corporate global workforce.

As an ITS Support Associate youll be the go-to expert for Amazons global corporate employees providing essential and exceptional on-site technical support to ensure their productivity remains uninterrupted. Amazons ITS Support Associates are committed dependable and customer focused on the IT experience ensuring our employees have the tools and resources they need to stay productive and efficient.

ITS Support Associates have a solid understanding of IT standards systems and equipment deployed throughout Amazon. They adapt to new processes and procedures quickly communicating and guiding both peers and non-technical Amazonians on solutions that maintain productivity.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. Youll engage with Amazonians across various teams owning and understanding their unique IT needs and providing personalized support. Youll be a trusted advisor a problem-solver taking initiative to diagnose troubleshoot and resolve a wide variety of hardware and software issues by implementing successful solutions. You will guide and empower both technical and non-technical Amazonians through the ever-evolving digital landscape.

Key job responsibilities
Provide on-site hands-on support for hardware software and IT peripherals diagnosing troubleshooting and resolving issues successfully with efficiency escalating as needed
Determine appropriate procedures accurately documenting actions or deviations to improve global service improvements
Communicate and collaborate with customers peers and internal teams through various channels to troubleshoot resolve issues and implement solutions
Prepare hardware and assist managing IT asset inventories tracking usage and conducting audits
Help train and onboard new team members and Amazonians
Grow and learn the latest technologies to stay ahead of the curve continuously expanding knowledge and skills

A day in the life
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skill-sets. If youre passionate about this role and want to make an impact on a global scale please apply!

Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
Medical Dental and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan



About the team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture: Here at Amazon its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth: Were continuously raising our performance bar as we strive to become Earths Best Employer. We embrace curiosity and continuous learning empowering you to grow both personally and professionally through mentorship knowledge-sharing and career-advancing resources helping you develop into a better-rounded professional.

If youre ready to join a team of passionate problem-solvers and make a real impact apply now to become an ITS Support Engineer at Amazon!


- 1 years of corporate setting Windows Mac or Linux Operating systems support experience
- High school or equivalent
- Experience troubleshooting integrated and interdependent computer systems

- CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
- Experience in a dynamic environment with a high degree of customer service

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at CA Culver City - 23.00 - 37.00 USD hourly