Senior Associate, Portfolio Change Manager

Job Description

Join our team to foster agile methodologies encouraging a culture of innovation and high performance in a leading financial institution.

As a Senior Associate Change Manager in the Card Product Portfolio Office you will lead end-to-end delivery of change initiativesfrom initiation and planning through implementationensuring milestones plans and project artifacts are defined tracked and auditable. You will drive consistent messaging across communications training policies procedures and systems while proactively identifying obstacles escalating issues and partnering with Finance Operations and Risk & Control to uphold strong governance and risk management. The role requires a highly organized delivery-focused leader who can manage multiple workstreams under tight deadlines build trusted relationships across functions and senior stakeholders and foster a culture of transparency collaboration and information sharing.

Job Responsibilities

• Manage the delivery of change projects from initiation through to implementation ensuring key milestones are met and plans and project artefacts are accurately created and tracked
• Deliver messaging consistently across communications training policies & procedures and systems
• Proactively identify potential roadblocks / obstacles and escalate issues as needed
• Build relationships with all stakeholders fostering a culture of collaboration transparency and information sharing for efficient execution demonstrating the ability to identify partner and navigate with players and functions
• Partner with Finance Operations Risk and Control teams to timely identify and address areas of risk
• Maintain a positive attitude and act as team player in supporting other on-going team initiatives

Required qualifications capabilities and skills

• 4 years of experience or equivalent expertise in a relevant domain with a focus on business side project management & execution in a Financial Institution
• Highly disciplined individual self-motivated fast learner performs well under pressure in dynamic environment
• Extremely organized and delivery focused with the ability to work independently and balancing project responsibilities multiple workstreams and priorities while remaining focused on accuracy and attention to detail. Ability to deliver solutions to a tight deadline regardless of complexity
• Strong interpersonal skills with the ability to work in a team environment with people at all levels across all functions including ability to engage with senior management
• Outstanding team player in supporting all other workstreams or initiatives managed by the Card PPO Performance team; organized in taking comprehensive project management approach to all book of work
• Minimum of Bachelors degree or equivalent

Preferred qualifications capabilities and skills

• Strong proficiency with Jira & Confluence is a plus

About Us

Chase is a leading financial services firm helping nearly half of Americas households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged lifelong relationships and put our customers at the heart of everything we do. We also help small businesses nonprofits and cities grow delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role experience skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation paid in the form of cash and/or forfeitable equity awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs based on eligibility. These benefits include comprehensive health care coverage on-site health and wellness centers a retirement savings plan backup childcare tuition reimbursement mental health support financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs. Visit ourFAQsfor more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services including personal banking credit cards mortgages auto financing investment advice small business loans and payment processing. Were proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment fraud and data security for companies capable of authorizing transactions across global currencies.