Digital Account Manager

Guildford - UK

Monthly Salary: Not Disclosed

Posted on: 18 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you passionate about helping people succeed at scaleand making a real difference along the way Were looking for a Digital Customer Success Manager to support and grow a pooled portfolio of care home customers through a digital-first one-to-many engagement this role youll design and deliver scalable programs that help care teams get the most from our person-centred software driving adoption retention and long-term value. Using data automation and thoughtful lifecycle communications youll enable better outcomes for our customersand the people they care forevery day.

What youll do

Own and manage a portfolio of digital-led customers using scalable one-to-many engagement strategies
Drive product adoption retention and customer value through automated and programmatic digital touchpoints
Execute proactive lifecycle communications across onboarding adoption maturity and renewal readiness
Monitor customer health usage and engagement signals to identify risk and opportunity
Proactively mitigate churn risk through targeted digital interventions and timely escalations
Collaborate cross-functionally with Marketing Onboarding Product and Operations to deliver seamless customer journeys
Deliver digital engagement programs including automated emails in-app messaging webinars and product communications
Maintain high standards of CRM hygiene data accuracy and process adherence (e.g. HubSpot)
Report on engagement adoption retention and program effectiveness continuously optimising content cadence and messaging

What youll bring

Experience in Customer Success Account Management or a related SaaS role
Proven experience managing customers through digital or scaled engagement models
Strong analytical skills with the ability to interpret usage data and customer health signals
Hands-on experience with CRM systems (such as HubSpot or Salesforce) and automation tools
Excellent written communication skills and the ability to influence customers at scale
A highly organised process-driven approach with strong attention to detail
A customer-outcome focused mindset and comfort operating beyond 1:1 engagement
Collaborative proactive and curious working style with a passion for continuous improvement
Experience in SaaS lifecycle marketing product analytics or customer health scoring models (desirable)
A relevant degree or equivalent professional experience in Customer Success Business Marketing or a related field

What We Offer:

A base salary of up to 33000 and bonusdepending on experience
Modern town centre offices in Guildfordwith opportunityfor ad hoc home working
25 days holiday increasing with service
Contributory pension scheme
Additional perks including; cycle to work scheme staff discounts portal and Employee Assistance Programme

At Person Centred Software were leading the digital revolution in social care. Our technology is reshaping an industry that impacts millionsdriving efficiency improving outcomes and setting new standards. Every day your work will help modernise and future-proof social care.

Tech That Transformsautomation real-time dataour solutions are redefining how social care operates
Join the Market Leader Trusted by thousands we set the benchmark for digital transformation in social care
Drive Meaningful Innovation Work at the forefront of a sector ready for change where your skills fuel real-world impact
Challenge Yourself Make a Difference If you love tech and solving big challenges we want to hear from you
Work with the Best Join a team of top-tier professionals passionate about using technology to drive change

Required Experience:

Manager

Own and manage a portfolio of digital-led customers using scalable one-to-many engagement strategies
Drive product adoption retention and customer value through automated and programmatic digital touchpoints
Execute proactive lifecycle communications across onboarding adoption maturity and renewal readiness
Monitor customer health usage and engagement signals to identify risk and opportunity
Proactively mitigate churn risk through targeted digital interventions and timely escalations
Collaborate cross-functionally with Marketing Onboarding Product and Operations to deliver seamless customer journeys
Deliver digital engagement programs including automated emails in-app messaging webinars and product communications
Maintain high standards of CRM hygiene data accuracy and process adherence (e.g. HubSpot)
Report on engagement adoption retention and program effectiveness continuously optimising content cadence and messaging

What youll bring

Experience in Customer Success Account Management or a related SaaS role
Proven experience managing customers through digital or scaled engagement models
Strong analytical skills with the ability to interpret usage data and customer health signals
Hands-on experience with CRM systems (such as HubSpot or Salesforce) and automation tools
Excellent written communication skills and the ability to influence customers at scale
A highly organised process-driven approach with strong attention to detail
A customer-outcome focused mindset and comfort operating beyond 1:1 engagement
Collaborative proactive and curious working style with a passion for continuous improvement
Experience in SaaS lifecycle marketing product analytics or customer health scoring models (desirable)
A relevant degree or equivalent professional experience in Customer Success Business Marketing or a related field

What We Offer:

A base salary of up to 33000 and bonusdepending on experience
Modern town centre offices in Guildfordwith opportunityfor ad hoc home working
25 days holiday increasing with service
Contributory pension scheme
Additional perks including; cycle to work scheme staff discounts portal and Employee Assistance Programme