Croatian-speaking Customer Service Agent to Lisbon, Portugal

Job Description

Ready to start an exciting career abroad
Were looking for Croatian speakers to join a world-leading tech support team in beautiful Lisbon Portugal. This is your chance to work with a global tech giant while living in one of Europes sunniest and most vibrant cities.

About the Company

Our client is a global leader in Customer Experience Management employing over 9000 people from 82 nationalities. Providing services in 35 languages across 64 markets they have been recognized eight times by the Great Place to Work Institute and four times by Exame Magazine as one of the best employers in Portugal.

This role supports a leading American technology company known for its software consumer electronics and cloud-based services.

Your Role What Youll Do

As a Technical Support Specialist youll be the first point of contact for enterprise customers delivering exceptional tech support across phone and online channels. Youll:

• Take ownership of new support cases and resolve technical issues

• Assist enterprise clients partners and engineers

• Define issues clearly and gather relevant technical information

• Research problems and collaborate with internal teams when needed

• Escalate complex issues and act as a customer advocate

• Ensure compliance with Service Level Agreements (SLAs)

• Drive customer satisfaction by setting clear expectations and delivering on commitments

What Youll Need

• Fluent Croatian and B2-level English (spoken and written)

• Excellent communication skills and a team-oriented attitude

• Willingness to relocate and embrace international experience

• Strong knowledge of Office 365 especially Exchange Online

Preferred Qualifications

• Basic understanding of networking authentication protocols (Kerberos NTLM) and PowerShell

• Experience with:

  • Office 365 Directory tools (DirSync AD Connect)

  • Microsoft Azure Active Directory

  • DNS setup and troubleshooting

  • Active Directory (FSMO Roles Trusts Sites and Services)

  • Network capture and analysis

Whats Offered

• Relocation support:

  • Private room in a shared apartment (all bills cleaning included)

  • Flight refund and airport pickup

  • Legal/tax/residency assistance

  • Free annual flight home

• Competitive salary performance bonus

• Private health insurance (after 6 months)

• Free Portuguese language courses and leisure activities (e.g. surfing hiking)

• Intensive training and career development

• Multicultural team and international career opportunities

Why Lisbon

Lisbon combines sun sea and culture in one of Europes most desirable cities. With a Mediterranean climate thriving nightlife historical charm and a relaxed lifestyle Lisbon offers an unmatched quality of life. Its a tech hub with beautiful coastlines great food and friendly peopleideal for both work and play.

Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency connecting talent from across Europe with exciting opportunities. With offices in Oslo Tallinn Malaga Malta and Lisbon we have helped over 3000 people find their dream job with our 300 partners in over 30 countries.