L2 Desktop Support Engineer NL
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
WERE HIRING A DESKTOP SUPPORT ENGINEER IN EINDHOVEN NETHERLANDS!
Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
Start your journey with Excis and grow with us!
Address and resolve user tickets related to hardware software and networking issues
Provide walk-in center support to end users
Guide users through application installations and computer peripheral setup
Ask targeted questions to accurately diagnose technical issues
Provide clear step-by-step guidance to users
Perform remote troubleshooting and testing of alternative solutions
Customize desktop applications to meet user requirements
Record technical issues and resolutions in support logs and ticketing systems
Escalate unresolved issues to the next level of support
Follow up with users to ensure systems are fully functional
Collect and report customer feedback and potential improvement requests
Assist in creating and maintaining technical documentation and user manuals
Perform device imaging and setup through the network
Support Apple / Mac devices alongside Windows and Linux systems
Requirements
Educational Qualifications & Experience
Degree in an IT-related field or equivalent relevant work experience
Proven experience in analysing business requirements and translating them into technical solutions
Experience working in an Agile methodology environment
34 years of hands-on experience in Level 2 Onsite Technical Support
Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role
Technical Skills
Strong hands-on experience with:
Windows 10 & 11
Office 365
OneDrive
Intune
ServiceNow
Hands-on experience with Windows Linux and Mac OS environments
Experience with network-based imaging and device setup
Working knowledge of office automation tools and peripherals such as printers and scanners
Understanding of network security practices and anti-virus solutions
Ability to perform remote troubleshooting efficiently
Behavioral Skills
Target-driven and proactive mindset
Strong listening skills
Leadership qualities
Customer-oriented approach
Excellent problem-solving and multitasking abilities
Benefits
At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse te technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis Netherlands and be at the forefront of IT support excellence!
Required Skills:
Educational Qualifications & Experience Degree in an IT-related field or equivalent relevant work experience Proven experience in analysing business requirements and translating them into technical solutions Experience working in an Agile methodology environment 34 years of hands-on experience in Level 2 Onsite Technical Support Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role Technical Skills Strong hands-on experience with: Windows 10 & 11 Office 365 OneDrive Intune ServiceNow Hands-on experience with Windows Linux and Mac OS environments Experience with network-based imaging and device setup Working knowledge of office automation tools and peripherals such as printers and scanners Understanding of network security practices and anti-virus solutions Ability to perform remote troubleshooting efficiently Behavioral Skills Target-driven and proactive mindset Strong listening skills Leadership qualities Customer-oriented approach Excellent problem-solving and multitasking abilities
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
