Associate Operations Manager

About the role
We are looking for a Junior Manager Operations (Control Tower) to play a critical role indriving operational excellence across Vahans supply and demand ecosystem. This role will sit
at the center of day-to-day operations using data to identify process and system breakagescoordinating across teams to drive resolution and ensuring that control tower metrics areconsistently tracked and improved.

This is a high-ownership role requiring strong analytical thinking structured problem solvingand effective stakeholder management. You will work closely with Demand Supply ProductTech and Business teams to ensure operational stability speed and scalability.

What youll do

Daily Operations & Data Analysis

• Analyze daily operational data to identify gaps anomalies and process/systembreakages.
• Build and maintain dashboards trackers and reports to monitor key control towermetrics.
• Translate data insights into clear problem statements and action plans.

Process Design & Improvement

• Work with Demand and Supply teams to define document and continuously improve operational processes.
• Identify recurring issues and drive root-cause analysis to prevent future breakdowns.
• Support rollout of new processes and ensure adherence across stakeholders.

Control Tower Governance

• Track and monitor performance against defined control tower targets and SLAs.
• Ensure ownership timelines and accountability are clearly defined for all actionitems.
• Provide regular updates to leadership on risks bottlenecks and progress.

Stakeholder & Issue Management

• Act as a coordination layer across multiple teams to ensure fast resolution ofoperational issues.
• Proactively flag risks and escalations with clear data-backed context.
• Follow up rigorously to ensure issues are closed with long-term fixes not just workarounds.

What you bring

Analytical strength
Strong ability to work with structured and unstructured data.
Comfortable using spreadsheets SQL (preferred) dashboards and basicscripting or BI tools.
Ability to convert raw data into actionable insights.

Program & Operations Management
Experience managing multiple workstreams dependencies and timelines.
Strong execution mindset with attention to detail and follow-through.

Stakeholder management
Ability to work cross-functionally with Demand Supply Product Tech andBusiness teams.
Clear and confident communicator who can drive alignment and accountability.

Problem-solving mindset
Structured thinker with a bias toward root-cause analysis and scalable solutions.
Comfortable operating in ambiguity and fast-changing environments.

Experience & qualifications
25 years of experience in operations program management analytics consulting or asimilar role.
Prior experience in marketplaces logistics supply chain or high-volume operations is aplus.
Bachelors degree in Engineering Business Economics or a related field (preferred).

Why youll love Vahan
Work at the core of a platform that enables jobs for the next billion internet users.
High-impact role with direct visibility into business-critical operations.
Fast-paced environment with strong ownership and learning opportunities.
Collaborative culture that values clarity execution and continuous improvement.