Senior Director, Growth

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Department:

Sales

Job Summary

About Us

Individually our AI and Superhumans are best in class. Together theyre game-changing.
Crescendo is the first AI-native contact center combining the worlds smartest auto-tuning AI with multilingual human experts to deliver performance-guaranteed customer experiences.

In a category full of hype and overpromise we stand apart as the peak of CX performance: measurable scalable and proven. Our platform helps mid-market leaders and enterprise giants scale seamlessly across every channel with outcome-based pricing rapid time-to-value and enterprise-grade trust.

We dont just sell software. We deliver results guaranteed.

The Role

We are looking for a Senior Director Growth who will be a hands-on operator to own and scale the systems that drive pipeline and revenue. This role is responsible for building operating and optimizing our go-to-market infrastructure across outbound inbound lifecycle and analytics.

You will be in the tools daily designing workflows launching programs debugging data and diagnosing what is and isnt working. Success is measured in MQLs pipeline conversion rates and closed-won revenue.

This is a remote-role.

What Youll Own & Execute:

Build operate and continuously optimize the GTM tech stack including Clay HeyReach Instantly Nooks Make and related tools.
Design and launch scalable outbound and inbound systems that directly generate qualified pipeline.
Partner tightly with Sales and Marketing leadership to translate real customer and rep feedback into systems that perform in production.
Own pipeline and revenue performance with clear accountability for pipeline conversion rates and deal creation.
Instrument monitor and debug analytics across the funnel investigating anomalies identifying root causes and implementing fixes.
Architect and maintain CRM workflows automation attribution and data models in HubSpot and Salesforce.
Implement and operationalize core marketing motions such as ABM SEO AEO lifecycle and outbound in a measurable repeatable way.
Establish fast experimentation loops: launch measure learn iterate.

What We Expect From You:

Strong technical foundation; a computer science degree is highly preferred.
Proven ability to work directly in modern GTM tooling and CRMs at scale.
Highly analytical with the ability to investigate data issues and performance gaps independently.
Product-minded builder who obsesses over outcomes & speed.

What Success Looks Like

GTM systems reliably produce qualified pipeline at predictable cost and volume.
Data is clean trusted and used daily to make decisions.
Bottlenecks in the funnel are quickly identified and removed.
Sales trusts the systems because they work.
Revenue impact is clear measurable and improving quarter over quarter.

Why Crescendo

Performance-Guaranteed CX The only model with skin in the game.
Category Leadership Were not joining the conversation. Were writing it.
Velocity & Scale From mid-market agility to enterprise impact Crescendo moves fast and delivers faster.
AI Superhumans Not one or the other the best of both working together.

Join us to define the future of customer experience in the AI era.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

Care for others: Empathy is a key driver. When people thrive so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
Take ownership: Bold choices with integrity at the corethats how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.

Required Experience:

Exec

About UsIndividually our AI and Superhumans are best in class. Together theyre game-changing.Crescendo is the first AI-native contact center combining the worlds smartest auto-tuning AI with multilingual human experts to deliver performance-guaranteed customer experiences.In a category full of hype...