Program Associate
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
$ 45000 - 50000
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
The Program Associate manages all office operations and provides administrative support to the program. Activities include answering the phone and routing calls to staff welcoming guests managing incoming and outgoing mail completing intake paperwork with new participants and completing data entry as necessary.
Essential Job Functions and Responsibilities:
Knowledge Skills and Abilities:
Essential Job Functions and Responsibilities:
- Strategize and implement processes and procedures to ensure the daily functioning of the program site.
- Manage and maintain the use of all spaces in the office including the scheduling and coordination of program events for program teams and agency partners.
- Assume all front desk duties including answering phones routing calls and taking messages.
- Meet and greet all visitors and direct them to appropriate staff or office space.
- Manage use of lobby front desk area hallways closets kitchen and shared spaces keeping them clean and free of clutter as well as stocked with necessary supplies.
- Maintain system for tracking walk-ins phone web and other inquiries as appropriate.
- Pre-screen requests for program services and follow-up with the appropriate team in a timely manner
- Provide administrative support for program intake and enrollment including completing participant applications and collecting eligibility documents.
- Manage data entry in databases on PTS and Salesforce including adding participants updating services and attendance and entering case notes.
- Prepare and distribute incoming and outgoing mail including FedEx or UPS packages.
- Create letters labels and reports as requested.
- Monitorpostage and Xerox machines to ensure adequate supplies.
Knowledge Skills and Abilities:
- Ability to complete assigned tasks and projects in a timely and efficient manner.
- Ability to answer telephone and greet visitors in a courteous and professional manner.
- Demonstration of a working knowledge of all OBT programs and the ability to communicate this information effectively to the public.
- Ability to multitask.
- Ability to complete data entry accurately.
- Ability to maintain office supply inventory ensuring sufficient supplies are available.
- Bi-lingual English/Spanish preferred.
- Ability to maintain a high degree of discretion when dealing with confidential information.
- High school diploma or HSE required bachelors degree preferred.
- Experience working with young adults in an educational or learning environment.
- Proficiency in Microsoft Office Suite required.
Salary Range $45000 - $50000
Required Experience:
Junior IC
Key Skills
- Crisis Management
- Microsoft Word
- Office Experience
- Conflict Management
- Constant Contact
- Microsoft Powerpoint
- Research Experience
- Salesforce
- Administrative Experience
- Public Speaking
- Google Suite
- Writing Skills
About Company
Our Mission Our mission at Opportunities for a Better Tomorrow (OBT) is to break the cycle of poverty and inequity through education, job training, and employment. View our programs Our Approach Life is not Linear OBT provides a
