Telecross & Telecross Redi Volunteer National

Availability: MorningsTime involved: (minimum) 2 hours per weekOngoing long-term position (minimum 12-month commitment)Must be able to commit to at least one shift per week on a regular basis Any day of the week (including weekends)Volunteering from your own home you will need to have access to a computer/laptop with an internet connection Statement of voluntary service available after 12 monthsCommitment to participate in mandatory training and e-learning modules (approximately 1 hour per month)Standard Shift Times(Please note: Shifts are subject to availability and will be discussed during your interview. If you wish to discuss prior please contact the Aged & Community Care Volunteer Assistance Team)ACT/NSW/TAS/VICQLD/NTSAWA7am-8am (AEDT)7am-8am (AEST)7:30am-9am (ACDT)7am-8am (AWST)8am-9am (AEDT)8am-9am (AEST)9am-10:30am (ACDT)8am-9am (AWST)9am-10am (AEDT)9am-10am (AWST)Why Choose to volunteer with Red CrossYou can help improve lives and create a positive impact in your communityIt is an opportunity to enhance your skills and knowledge and gain new experiences andYou will be helping Red Cross to support older and vulnerable people across Australia through a range of volunteer-based programsTelecross & Telecross Redi - Supporting wellbeing and safety through connectionTelecrossandTelecross Rediare vital Red Cross services designed to support vulnerable Australiansparticularly older individuals those living alone or people with health challengesby providing daily wellbeing checks through friendly phone : Everyday Connection and CareOperating 365 days a yearTelecrossoffers a reassuring daily call from a trained volunteer to check on a persons health emotional wellbeing and plans for the day. These calls help detect early signs of illness injury or distresssuch as falls or unreported health issuesand trigger immediate follow-up if a call goes unanswered. This consistent routine fosters independence and peace of mind helping people feel cared for while remaining safely in their own Redi: Emergency Support During Extreme EventsTelecross Rediactivates during declared emergencies like heatwaves or other extreme weather events. It provides proactive daily calls to individuals at heightened risksuch as those with chronic conditions disabilities or recovering from illness. These calls are more than a check-in; they are a critical lifeline that can prevent health crises reduce pressure on emergency services and save these programs offer a compassionate service that strengthens community resilience reduces demand on emergency services and ensures vulnerable people stay safe informed and connectedevery day and especially in times of opportunityWe are looking for warm dependable volunteers who possess strong conversational skills and the ability to relate to and empathise with a diverse range of older individuals including those from various cultural backgrounds and life Requirements & Your Commitment:Be willing to join a nationwide team delivering social inclusion program within Aged and Community excellent conversational skills with the ability to listen actively and quickly build trust and rapport. Engage in conversation and activities that are appropriate to the client or to make up to 20 brief calls per hour always following our call guidelines and escalation procedures. Respect the privacy rights and dignity of clients and maintain confidentiality with respect to information obtained during the delivery of serviceUtilise appropriate digital systems and follow established guidelines for call handling and record-keeping. Maintain clear professional relationships and respect clear boundaries to safeguard the well-being of the client and in mandatory learning and development to keep your knowledge skills and practices up-to-date in the aged and community care to upholding the principles outlined in the Aged Care Code of Conduct and any subsequent cultural sensitivity by respecting diverse backgrounds and ensuring that all interactions are inclusive and free from Cross will ensure you have training ongoing support and access to other opportunities within the worlds largest humanitarian impactBy volunteering with Telecross & Telecross Redi you become a vital lifelineoffering connection reassurance and safety to vulnerable Australians. As part of a 50year legacy that saves a life each week on average your daily calls help prevent health crisis ease demand on emergency services and bring peace of mind to clients carers and return youll gain the deep fulfillment of making a real difference every day the joy of knowing your voice can brighten someones morning (and yours) and the sense of belonging to a compassionate nationwide community committed to care connection and requirements:All volunteers will be required toundertakea National Police Check which will be organised through Red Declaration to be completed if you have been a citizen or permanent resident of a country other than Australia after turning 16 years of informationTo find out more about this opportunity please contact the Aged and Community Care Volunteer Assistance Team onor email at you for considering volunteering at Red Cross. We also have great career opportunities please visit our website