Customer Success Manager Migrations

OpsGuru a Carbon60 Company is a global engineering and consulting group that helps organizations accelerate digital transformation through cutting-edge technology deep engineering expertise and outcome-driven solutions.

What youll be doing:

• Serve as the clients trusted advisor and primary point of contact throughout the entire migration lifecycle from project kickoff to successful go-live and stabilization.
• Partner with Professional Services and Delivery teams to define document and manage the migration project plan milestones and timelines.
• Act as primary liaison between the organization and AWS working closely with AWS CSMs Solution Architects and Account Managers.
• Proactively identify and monitor potential roadblocks technical challenges and risks to the migration timeline escalating issues internally and communicating transparently with the client on resolution strategies.
• Clearly set and manage customer expectations regarding scope responsibilities timelines and potential downtime to ensure a positive customer experience.
• Conduct regular status updates to keep all client stakeholders (technical executive end-users) informed and aligned on progress and outcomes.

• Work with the client to assess their current environment understand their business objectives and define measurable success criteria for the migration (e.g. Time-to-Value).
• Monitor customer health and usage immediately following migration to ensure successful adoption and identify any friction points.
• Manage MAP funding including identifying eligible projects coordinating submission and approvals and tracking funding milestones deliverables and compliance requirements while monitoring and reporting on AWS ARR to ensure alignment.
• Coordinate and deliver tailored training and enablement resources to customer teams focusing on the new platforms features and best practices to accelerate usage.
• Capture structured feedback related to the migration process and technical solution relaying insights back to Engineering teams for continuous improvement and build a robust knowledge base for future projects.

Your skills & experience:

• 5 years of experience in a Customer Success Manager Technical Account Manager or Project Management role ideally within a consulting space.
• Proven experience managing complex end-to-end technical projects such as platform migration data integration or large-scale software implementation in an AWS environment.
• Exceptional project management and organizational skills with the ability to manage multiple complex accounts simultaneously.
• Strong technical aptitude and the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Post secondary education in Business Computer Science or a related field.
• Familiarity with project management methodologies (e.g. PMP Agile).
• Experience with CRM () and Customer Success platforms
• A deep understanding of the specific technology being migrated (e.g. Cloud ERP CRM).
• Thrive in a fast paced change-oriented environment.

Whats in it for you:

Compensation & Perks

• Competitive compensation package
• Retirement Savings Matching Program (RRSP)
• Partnership with Perkopolis Discounts
  

Flexibility & Time Off

• Flexible work hours & location
• Paid parental leave options

Health & Wellness

• Employer-paid health & dental premiums
• GreenShield Counselling Mental Health
• $500 in Health Care Spending Account annually

Growth & Development

• Training reimbursement (e.g courses on Udemy Coursera a-cloud-guru etc.)
• Peer recognition rewards

At OpsGuru a Carbon60 Company we encourage employees to bring their whole authentic selves to work. By sharing and embracing unique backgrounds experiences and perspectives we learn from each other innovate and create a dynamic environment where we can be and achieve our best.

Were dedicated to ensuring each member feels a sense of belonging safety and respect. At OpsGuru your unique voice is heard and embraced and you meaningfully contribute to decision-making and the organizations growth.

OpsGuru is committed to an equitable employee experience opportunity and support.

If you require accommodations or support during the recruitment process please email us at

We thank all applicants for their interest in this exciting opportunity. Only candidates that meet the qualifications will be contacted for an interview.

Required Experience:

Manager