Director, AMS Benefits

About Zscaler

Zscaler accelerates digital transformation so our customers can be more agile efficient resilient and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users devices and applications in any location.

Here impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We value high-impact high-accountability with a sense of urgency where youre enabled to do your best work and embrace your potential. If youre driven by purpose thrive on solving complex challenges and want to make a positive difference on a global scale we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

We are looking for a visionary and highly strategic Director AMS Benefits to join our Total Rewards team. You will lead the strategy design and execution of our benefits portfolio across the Americas (US Canada and Latin America). Your mission is to ensure our programs are competitive compliant and culturally relevant across diverse markets while driving a unified regional vision. Reporting to the Global Head of Benefits you will be based in Bellevue WA or San Jose CA working a hybrid schedule (in-office Tuesday through Thursday).

What youll do (Role Expectations)

• Define the strategic roadmap for benefits across the Americas balancing harmonized regional standards with local market nuances to attract and retain top-tier talent
• Drive fiscal excellence by leveraging AI tools and data analytics to monitor utilization healthcare inflation and pharmacy spend providing the executive team with high-impact recommendations
• Lead regional governance and compliance overseeing complex regulatory requirements including ERISA/ACA in the US provincial requirements in Canada and statutory mandates across LATAM
• Manage executive-level partnerships with global brokers and local vendors to optimize plan performance and negotiate cost-effective high-value renewals
• Architect a holistic wellness and engagement strategy that supports a high-performance collaborative culture ensuring employees across the Americas feel supported through all life stages

Who You Are (Success Profile)

• You are customer-obsessed. You build deep empathy for the customerboth internal and externaland anchor your decisions in solving their real-world problems.
• You act like an owner. Your passion for the mission fuels your bias for action and you operate with integrity because you genuinely care about the outcome.
• You think at scale. You connect your day-to-day work to the larger company mission and build solutions and processes that are built to last for a high-growth organization.
• You are data-driven. You use data and analytics to find the truth and guide informed decisions replacing I think with I know to drive better outcomes.
• You lead with integrity. You do the right thing even when its hard and build trust by matching your words with consistent transparent action.

What Were Looking for (Minimum Qualifications)

• 12 years of progressive experience in benefits management with at least 5 years in a leadership capacity overseeing the Americas (AMS) region including the US Canada and LATAM
• Deep expertise in US self-funded medical plans and 401(k) fiduciary governance alongside a strong understanding of Canadian and Latin American benefit structures
• Authoritative knowledge of regional legislation including ERISA HIPAA ACA and relevant labor laws in key LATAM markets
• Proven track record of using data-driven insights to influence C-suite stakeholders and manage multi-million dollar regional benefit budgets
• Exceptional cross-cultural leadership skills with the ability to navigate complex global matrix organizations and lead through change

What Will Make You Stand Out (Preferred Qualifications)

• Experience scaling benefits infrastructure in a high-growth public technology company with a presence in the US and emerging LATAM markets
• Experience with M&A integration across international borders within the Americas region
• Proficiency in Workday

#LI-AT4 #LI-Hybrid

At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.