Customer Experience Assessment Centre

Customer Experience Officers & Supervisors Melbourne Sports and Aquatics Centre (MSAC) & State Netball and Hockey Centre (SNHC)State Sport Centres Trust is excited to invite expressions of interest for an upcoming Customer Experience Assessment Centre supporting recruitment and talent pooling across Melbourne Sports and Aquatic Centre (MSAC) and Parkville (PV). This will be held on Thursday the 12th of February is a great opportunity for passionate customer-focused team members who are ready to grow step into new opportunities or be considered for future roles. The purpose of this assessment centre is to conduct recruitment for current vacancies and talent pool for future Customer Experience opportunities across MSAC and The Role:Our Customer Experience Team is the face of our organisation dedicated to delivering world-class service. As a Customer Experience Officer youll be the first point of contact for customers resolving issues quickly with a positive can-do attitude. As a Customer Experience Supervisor youll lead by example coach and mentor the team and set high standards to create exceptional experiences. Both roles require enthusiasm problem-solving skills and a commitment to skills and Qualifications:Victorian Working with Children CheckFull working rightsProven ability to work within a teamEngage positively with people of all agesWhat to ExpectParticipants will take part in a range of activities designed to reflect real-life customer experience scenarios including:Group activitiesCustomer experience role-play scenarios1 on 1 Interview-style discussionsThese activities allow us to better understand your strengths communication style and approach to delivering exceptional customer is this a great place to workYou will love working at the State Sport Centres. Heres just a few reasons why:Great staff benefits including free parking performance gym membership discounts at SSCT Food & Beverage retail outlets and complimentary court hire for casual bookings across the stadiumsFamily and friends discounts on performance gym membershipDiscounts on holiday programs and creche for financial dependentsFlexible working hoursYou will be challenged daily and can develop yourself as a person as well as gaining valuable career skillsWe have a fantastic team of people who are great to work withOur mission is to help people to be excited about sport engage in healthy activity and feel inspired to be their best. That is a rewarding thing to be apart ofWe are surrounded by elite athletes daily and you will support various elite sports and world class eventsHow to ApplyPlease send through a resume and a cover letter to support your application for this role at State Sport Centres. We will be reviewing applications and commencing interviews as they come in so please dont delay in applying. For further information please contact Nimita Alphonse Talent Advisor values diversity is an equal opportunity employer and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders and from people with disabilities. We aim to foster a culturally safe child safe and child friendly environment for all children and young people we have contact with deliver services to or are visitors to our venues and facilities. Successful applicants will be required to provide a current Working with Children Check before being able to commence employment.