Junior Support Engineer (VoiceVoIP)
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.
As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.
We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.
Lets build whats next together.
What this role is all about
As a Junior Support Engineer (Voice/VoIP) youll support our customers in resolving complex technical issues across voice and telephony platforms acting as a trusted technical advisor in both critical and noncritical situations. Youll combine strong customer focus with deep technical expertise collaborate closely with engineering teams to improve our products and mentor team members to raise the overall quality of service we deliver.
What youll do
Resolve customer inquiries and technical issues in a highly professional manner including timesensitive and businesscritical situations.
Understand customer needs and environments identifying effective workarounds when issues arise.
Proactively suggest improvements to internal processes customer experience and service quality.
Provide continuous actionable feedback to engineering teams to help improve Infobip products and solutions.
Consult with and mentor other team members offering meaningful guidance and feedback.
What makes you a strong fit
At least 2 years of experience in a secondlevel technical support role; experience in technical account management or consulting is a plus.
Handson experience with voice and telephony platforms with strong knowledge in one or more of the following: VoIP SS7 ISDN PSTN SIP DID TFN and PBX.
A genuine customerfirst mindset with a strong focus on delivering excellent service and support.
Strong presentation and communication skills able to explain complex technical concepts in a clear and accessible way.
Proven ability to communicate effectively in English with customers partners colleagues and engineering teams.
Why youll love it here
Financial rewards & recognition - A fair compensation aligned with your experience industry and market standards performance-driven bonuses regular reviews to support your growth and recognize your contributions and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)- As an Infobip employee youll have the opportunity to share in our companys success through stock options.
Work-life balance and Well-being - We offer time off when you need it special leave days for lifes big moments and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility upskilling and mentorship we help you shape your path.
Professional development - Learning never stops. Onboarding mentorship and training programs help you grow - no matter where you start.
International mobility- Ready to take your career global Explore short and long-term opportunities in our Hubs worldwide.
While some benefits may vary by location our goal remains the same: to support your growth well-being and success - wherever you are.
Diversity drives connection
Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Read more about our hiring process.
#LI-KA1Required Experience:
Junior IC
Key Skills
- EIGRP
- VOIP
- VMware
- Avaya
- BGP
- LAN
- OSPF
- QoS
- Project Planning
- Scripting
- Unity
- Troubleshooting
About Company
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, auth ... View more
