Client Care Manager (Fixed Term)
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Job Location:
Livingston - UK
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Veterinary Specialist Scotland (VSS) is seeking a confident and compassionate Client Care Manager on a 12 month fixed term contract to lead our Client Care and Client Services Accounts teams.
You will lead the Client Care Team ensuring consistently high standards of service and strong adherence to processes. You will also oversee client services accounts ensuring debt is well managed billing is timely and governance requirements are met in line with Linnaeus and Mars guidelines.
Working closely with the senior leadership team you will help refine processes reduce complaints and continuously improve the client journey.
Key Responsibilities
Lead coach and develop the Client Care and Administration teams fostering a positive inclusive and high-performing culture
Actively listen to your team providing constructive and honest feedback through meaningful conversations
Build strong respectful working relationships and recognise and celebrate good performance
Oversee all client accounts processes including debt management insurance claims and payment plans
Ensure accurate and timely billing and adherence to governance and GDPR requirements
Review develop and implement client service procedures policies and standards to improve the client experience
Provide clear insights and summaries of client activity to the senior leadership team identifying opportunities for improvement
Deliver agreed KPIs for Client Care and Accounts providing monthly reports to the Operations Manager
Support recruitment onboarding absence management and resourcing to meet hospital needs
Promote colleague wellbeing and support the Operations Manager with the day-to-day running of the hospital
About You
You will be a compassionate people leader with experience managing client-facing or administrative teams. Youll bring strong organisational and financial awareness excellent communication skills and a genuine passion for delivering outstanding service while supporting and developing others.
Why Join Veterinary Specialist Scotland
Youll be part of a leading specialist referral hospital within Linnaeus where collaboration kindness and clinical excellence go hand in hand and where your leadership will make a real difference to colleagues clients and patients alike.
What we offer
- 5 weeks holiday bank holidays Birthday Leave
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including:
- o Employee assistance program
- o Eyecare voucher scheme
- o Free annual Flu jab
- o Cycle to work scheme
- Recruitment referral reward scheme
Veterinary Specialist Scotland is part of Linnaeus and Mars Veterinary Health the largest family-owned veterinary company in the world. Being privately owned we can truly be driven by our purpose to create a better world and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up step up and deliver quality services. Youll have access to a huge network of specialists worldwide development opportunities and an easily accessible comprehensive wellbeing package that prioritises your physical and mental health allowing you to focus on what you do best care for pets.
We are committed to fostering a culture that is inclusive and diverse we care about you and want you to be authentic with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Veterinary Specialist Scotland Linnaeus or the role please contact our Talent Acquisition team at
#LI-OH1 #LI-Onsite
Salary Value: 35000 per annum;
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
