Senior Technical Writer
Share
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
About AppDirect
Become a digital global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product through any channel on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen Be Yourself and Do Your Best Work.
About You
As a Senior Technical Writer you will play a key part in ensuring users and customers can easily understand our products. A key early focus will be bringing documentation for a new product into our existing documentation set thoughtfully and incrementally without disrupting what already works. You will work closely with product engineering QA and platform success teams able to work independently and as part of a larger group. You will own documentation end to end for specific product areas while also helping evolve our broader documentation structure standards and processes as the platform grows.
If you are comfortable working independently enjoy collaborating with cross functional teams and also care about the developer experience this role is ideal for you.
The Technical Documentation team is a lean agile team that works closely with product engineering marketing and account teams to produce high-quality documentation for our customers. We are the go-to source for knowledge on all parts of the platform. We build out documentation infrastructure and processes for scaling for our growing customer base and rapid development lifecycle.
What youll do and how youll have an impact
- Create and maintain clear accurate customer facing documentation for new and existing products
- Partner with Product Managers Engineering QA and Platform Success to understand features and user workflows
- Lead the integration of new product documentation into our current docs over time ensuring consistency in structure tone and navigation
- Review UI text error messages and in product copy during the development cycle
- Support multiple features or teams in parallel balancing priorities and deadlines
- Think of developers as customers and advocate for their needs in documentation
- Contribute to weekly release notes and feature announcements as needed
- Review and provide feedback on other writers work
- Help evolve and maintain our internal style guide and documentation standards
- Participate in code and API reviews to ensure documentation accuracy and consistency
What were looking for
- A university degree in English Technical Writing Computer Science or equivalent experience with 5 years in a technical writing role
- Strong writing and editing skills with a sharp eye for clarity structure and detail
- Experience creating and maintaining documentation using a docs as code approach
- Experience writing developer focused documentation
- Working knowledge of how B2B sales and revenue operations work
- Working knowledge of Salesforce sales operations
- Experience with tools such as Intercom ReadMe Docusaurus or similar platforms
- Familiarity with issue tracking and project management tools such as JIRA
Good to have
- Strong comfort working with Markdown
- Working knowledge of Intercom Knowledge base
- Experience testing and documenting REST APIs
- Basic knowledge of at least one programming language such as JavaScript or Java
- Good understanding of HTML XML and CSS
At AppDirect we believe that innovation thrives in an environment that houses diversity of excellence experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race religion age sexual orientation or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such we strongly encourage applications from Indigenous peoples racialized people people with disabilities people from gender and sexually diverse communities and/or people with intersectional identities.
At AppDirect we take privacy very seriously. For more information about our use and handling of personal data from job applicants please read our Candidate Privacy Policy. For more information of our general privacy practices please see AppDirect Privacy Notice: Experience:
Senior IC
Key Skills
- Proofreading
- Adobe Acrobat
- Content Management Systems
- Technical Writing
- Visio
- Microsoft Powerpoint
- Sharepoint
- XML
- Confluence
- Wiki Systems
- Word Processing
- Writing Skills
About Company
AppDirect powers millions of cloud subscriptions worldwide with marketplace, billing, reseller, and distribution solutions.
