Senior Manager, Business Optimisation
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Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Create your best future and join Westpac as a Senior Manager Business Optimisation
- Permanent Full-time opportunity
- Sydney or Adelaide based
- Hybrid working model
Whats the role
The purpose of this role is to lead and manage Agile delivery activities across Customer Solutions Contact Centres ensuring initiatives deliver measurable value to customers people and the business. The role is accountable for defining and shaping work through epics and user stories facilitating refinement and alignment with squads and supporting delivery planning through roadmap input and cross-functional activities. It involves driving clarity of scope ensuring high-quality Acceptance Criteria and supporting teams through continuous improvement and collaboration.
This role plays a key part in driving predictable delivery enhancing operational efficiency and ensuring customer and business needs are captured and translated into actionable work.
What do I need
- Strong background in project management / business analysis (non-technical)
- Solid understanding of contact centre operations and processes
- Agile methodology: experience writing epics stories and acceptance criteria.
- Experience hosting refinement and showcase sessions
- Strong customer focus and stakeholder engagement skills
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started simply click on the APPLY or APPLY NOW button
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting thePeople with Disability and/or needing Accessibility Requirementspage on ourwebsite.
Required Experience:
Senior Manager
Key Skills
- Business Development
- Forecasting
- Program Management
- AI
- IaaS
- Math
- Business Management
- Cost Accounting Standards
- Relationship Management
- Research & Development
- Alteryx
- Channel Management
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
