Vice President, Implementation

The Vice President of Implementation is a strategic and highly technical leader responsible for overseeing the end-to-end deployment ofOneRailsdelivery orchestration platform for enterprise customers. This role ensures that every implementationis delivered with precision speed and technical excellence.

The VP of Implementation will architect scalable processes lead a high-performing technical implementation team and serve as the executive bridge between Sales ProductSolution DesignEngineering Customer Success and external customer technology teams. This leader mustpossessdeep technical fluency especially around APIs integrations data mapping system architecture and enterprise IT environments to ensure customers realize value quickly and reliably.

Key Responsibilities:

Leadership & Strategy

• Rebuild and executeOneRailsimplementation strategy focused on scalability technical rigor and rapid time-to-value.

• Lead mentor and grow a team of implementation managers technicalconsultantsand integration specialists.

• Create a culture of delivery excellence centered around repeatable methodologies technical mastery and proactive problem-solving.

• Partner closely with Product and Engineering to align implementation readiness with roadmap evolution and ensure field-facing teams understand new capabilities.

Technical Implementation & Solution Delivery

• Own the technical architecture of customer implementations advising on API integration patterns data workflows authentication protocols and system dependencies.

• Oversee scoping design configuration and technical validation ofOneRailplatform deployments including:

• API integrations (REST/JSON webhooks event-driven workflows)

• ERP POS OMS TMS and WMS connections

• Data normalization and mapping

• Automation logic routing configurations and business rule setup

• Ensure projects are delivered on time with strong governance proactive risk management and rigorous technical QA.

• Serve as the executive escalation point for technical challenges complex data scenarios and high-visibility enterprise launches.

Customer Experience & Enterprise Readiness

• Work directly with customer CIO/CTO stakeholders solution architects and IT teams to define integration requirements and ensure architectural alignment.

• Champion customer outcomes by reducing implementation friction and enabling faster adoption ofOneRailscore features (dispatch automation inventory visibility routing logic rate optimization etc.).

• Drive continuous improvement ofimplementationplaybooks technical templates and solution frameworks.

Cross-Functional Collaboration

• Partner with SolutionEngineering to ensureaccuratescoping and technical expectations during the sales cycle.

• Collaborate with Product Management toprovidefield insights that shape theproductroadmap integration standards and customer-facing tools.

• Coordinate with Customer Success to ensure seamless go-live handoffs and clear ongoing ownership of technical workflows.

• Interface withOneRailsNetwork Operations and Carrier Management teams to ensure partner integrations areimplementation-ready.

Operational Excellence

• Build and manageimplementationKPIsincluding time-to-value accuracy of technical configurations integration success rates and customer satisfaction during onboarding.

• Implement systems and automationto improve forecasting reporting and resource management.

• Maintain and evolveOneRailsimplementationmethodologywith a strong emphasis on technical documentation testing protocols and compliance.

• 10 years of experience leading complex SaaS implementations with at least 5 years in a senior leadership role.

• Deep technicalexpertisein API integrations enterprise system architecture authentication standards and data transformation.

• Proven experience implementing solutions across retail supply chainlogistics or transportation ecosystems.

• Strong ability to translate customer requirements into scalable technical solutions and communicate them at an executive and engineering level.

• Demonstrated success scaling implementation teams during high-growth phases.

• Exceptional problem-solving ability and comfort navigating highly technical conversations with enterprise IT stakeholders.

• Experience withlogisticsplatforms dispatch systems OMS/TMS/WMS integrations or carrier networks.

• Familiarity with routing engines middleware/iPaaStools or event-driven architectures.

• Strong understanding of security best practices (OAuth SSO/SAML encryption standards compliance frameworks).
• Experience working in a fast-paced SaaS organization.

Success Measures

• Reduction in implementation timelines and faster customer time-to-value.

• High integration success rates and low post-launch technical escalations.

• Strong customer satisfaction (CSAT/NPS) during implementation.

• Improved predictability of go-live schedules and resource planning.

• Scalable technical documentation and repeatable implementation frameworks.

• Tight alignment with Product Engineering and Customer Success.

About OneRail

OneRail is a leading omnichannel fulfillment solution pairing best-in-class software with logistics as a service to provide dependability and speed to help businesses meet their delivery promise. With a real-time connected network of 12 million drivers OneRail matches the right vehicle for the right delivery so brands lower expenses and increase capacity to rapidly scale their businesses. This people-plus-platform approach features a 24/7 USA-based exceptions team who maintain a 98% on-time delivery rate. By optimizing fulfillment processes reducing costs and improving order accuracy with store-shelf-to-doorstep visibility OneRail is committed to empowering clients and improving the customer experience.

OneRail was named to the Deloitte Technology Fast 500 two years in a row was ranked 19th in the 2025 FreightTech 25 named for the fifth year in a row to the FreightTech 100 was honored as one of Inc. magazines Best Workplaces 2023 was listed on Forbes lists of Americas Best Startup Employers for the last three years was named to the Inc. 5000 two years in a row and was selected as the Last Mile Company of the Year for the 2024 SupplyTech Breakthrough Awards. To learn more about OneRail visit .