Hotel Services Intern, People & Culture (FMX)

As an Intern within the central Hotel Services team for People & Culture you will support global HR service and digital transformation initiatives that impact our hotels worldwide. Working under the guidance of the central team and in collaboration with internal stakeholders and external consultants you will contribute to coordination documentation research and communication activities.

Your responsibilities will include supporting the review redesign and deployment of the Hotel Services HR Catalogue including research benchmarking preparation of change and communication materials and coordination of webinars and working sessions. You will also assist with deployment activities such as documenting elements of the order-to-cash process supporting legal and product framework documentation and tracking regional adoption under supervision.

In parallel you will support the hotel budget guideline process from a central perspective by assisting with data preparation updating systems and contributing to inputs for the 2027 HR services budget model.

You will also provide coordination and administrative support during the continued deployment of HERO Accors global HR digital ecosystem including preparing meeting agendas taking minutes tracking issues and actions updating presentations and supporting regular stakeholder communications.

This internship offers structured exposure to HR services hospitality operations digital tools and change initiatives within an international and multi-brand environment.

Qualifications :

Skills & Competencies

• Excellent communication skills (written and verbal)

• Strong organisational and multitasking abilities

• Detail-oriented adaptable and able to anticipate needs

• Professional and discreet when handling confidential information

Technical Proficiency

• Advanced skills in Microsoft PowerPoint (deck creation and storytelling)

• Comfortable using Microsoft Excel (data formatting formulas light automation)

Mindset & Work Ethic

• Curious and eager to explore HR services commercialisation of HR and participate in global HR initiatives

• Proactive and able to manage multiple tasks in parallel with increasing autonomy

• Team-oriented with a collaborative and problem-solving mindset

• Enthusiastic about the hospitality or service industry and committed to service excellence

Your Background

• Fresh graduate or current student enrolled in a Bachelors or Masters degree

• Field of study: Business Human Resources Hospitality or a related discipline

• First professional experience or a significant internship in a corporate or HR-related environment (hospitality sector is a plus)

• Languages (written and spoken): Fluent English required; French is a plus

Remote Work :

No

Employment Type :

Full-time