Workflow & Training Coordinator

Role Summary

The Workflow & Training Coordinator plays a central role in ensuring efficient operations and responsiveness within NielsenIQs Visualization team. This individual manages incoming design and communication requests from global stakeholdersmany of which require urgent attentionand ensures tasks are assigned to the appropriate team members with speed and addition the role oversees onboarding and continuous training of team members maintaining high standards and alignment with workflow best practices.

Key Responsibilities

Workflow Management

• Receive evaluate and triage global requests for visualization support
• Prioritize tasks based on urgency complexity and resource availability
• Assign requests to the appropriate team members and monitor progress
• Serve as the main point of contact for requestors ensuring clarity in communication and timelines
• Track and report on workflow metrics such as turnaround time request volume and completion rates

Training & Onboarding

• Design and deliver onboarding programs for new Visualization Specialists
• Develop ongoing training materials and sessions on tools processes and brand guidelines
• Identify skill gaps and coordinate development opportunities across the team
• Maintain documentation of standard operating procedures (SOPs) and best practices

Operational Support

• Partner with the Associate Lead and Communications leadership to enhance team efficiency
• Streamline intake and delivery processes with templates automation and feedback loops
• Proactively surface bottlenecks risks or quality concerns for resolution

Qualifications :

Competencies

• Solid knowledge of MS Office (Outlook Excel Word PPT)
• Strong verbal and written communication skills
• Excellent time management skills ability to multi-task
• Strong organizational and planning skills

Education and Experience

• Bachelors degree in Business Administration Communications Design Management or related field
• 3 years of experience in operations coordination traffic management or production

Additional Information :

Our commitment to Diversity Equity and Inclusion

NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:  in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:  Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type :

Full-time