Senior Technical Training Specialist

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The worlds largest businesses critical infrastructure organizations and government agencies rely on Zscaler to secure users branches applications data & devices and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive honest debatewere focused on getting to the best ideas faster. We build high-performing teams that can make an impact quickly and with high quality. To do this we are building a culture of execution centered on customer obsession collaboration ownership and accountability.

We champion an AI Forward People First philosophy to help us accelerate and innovate empowering our people to embrace their potential. If youre driven by purpose thrive on solving complex challenges and want to make a positive difference on a global scale we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

Role

We are looking for a Senior Technical Trainer to join our Product Management team.

This is a hybrid role based in or around any Zscaler office location in India reporting to the APJ Delivery Leader. The core responsibility of this position is to provide technical instruction on Zscaler products and solutions. This training is delivered to a diverse audience including Zscaler customers partners and participants in the Cyber Academic Alliance program.

What youll do (Role Expectations)

• Deliver high-impact technical instruction on Zscaler products and solutions to a diverse audience including customers partners and Cyber Academic Alliance participants
• Configure and troubleshoot complex Zscaler training environments including the Zero Trust Exchange Platform and Cloud Protection (ZCP) solutions
• Drive operational efficiency by managing class rosters tracking attendance and analyzing post-class survey data
• Provide expert support and technical assistance to students to ensure successful learning outcomes
• Partner with content teams to review new courseware and rigorously test hands-on training exercises

Who You Are (Success Profile)

• You act like an owner navigating seamlessly between high-level strategy and hands-on execution while operating with total integrity.
• You are a problem-solver who is energized by finding solutions to hard challenges that deliver the biggest impact.
• You are a high-trust collaborator who embraces our challenge culture by giving and receiving candid feedback to earn trust and drive teamwork.
• You are a learner with a growth mindset actively seeking feedback to become a better partner and a stronger teammate.
• You are customer-obsessed building deep empathy for internal and external customers to anchor every decision in solving their real-world problems.

What Were Looking for (Minimum Qualifications)

• 5 years of experience in technical training
• Bachelors degree in a technology major with a minor in communications or equivalent technical/communications certifications
• Excellent oral written analytical and organizational skills
• Demonstrated capability to work independently and as an effective team contributor
• High attention to detail with the ability to tailor technical training to a variety of target audiences

What Will Make You Stand Out (Preferred Qualifications)

• Familiarity with Cloud Security Firewalls Proxy and EndPoint Security solutions
• Possession of industry-recognized certifications such as CEH CISSP or CISM

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At Zscaler we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:

By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal state and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancy-related support.