International CX Specialist

We are currently seeking an International CX Specialist to join our Customer Experience team. This role operates in a dynamic and fastchanging environment. You will be responsible for designing and optimizing customer experience (CX) across international markets to improve user satisfaction and increase conversion rates. You will ensure consistency of customer experiences across all brand touchpoints and support the companys international expansion. 

Key Responsibilities:

• Analyze and understand customer needs in both the Polish and international markets. 
• Design and optimize services including user experiences with APM machines websites and mobile applications (service design). 
• Monitor and analyze performance of implemented solutions and continuously improve them. 
• Participate in user research and usability testing. 
• Ensure consistency across all customer touchpoints. 
• Create personas customer journey maps and other CX-related tools. 
• Lead and manage projects from a CX perspective. 

Qualifications :

• Minimum 2 years of experience in Customer Experience in international companies (including creating customer journeys and personas). 
• Minimum 2 years of experience in user research and data analysis. 
• Minimum 2 years of experience in service design. 
• Strong knowledge of UX principles and proficiency in design tools including expert-level Figma skills. 
• Ability to conduct user research and derive insights from data. 
• Strong analytical skills and processoriented thinking. 
• Experience in project management. 
• Creative problemsolving skills and an innovative mindset. 
• Very good command of English (B2/C1). 
• Excellent communication skills independence quality orientation and the ability to build relationships with external stakeholders. 
• Nice to have: experience in ecommerce/fintech familiarity with Agile methodologies project or analytical certifications knowledge of French or Italian at B2 level. 
• Willingness to travel internationally. 
• Readiness to work in a dynamically changing environment. 

Nice to Have:

• Knowledge of WCAG

Additional Information :

Why Join InPost 

• Opportunity to work in a diverse international and cross-functional environment along with leading experts. 
• You work and learn from a senior leader and their leadership bench extending your experience and exposure in the e-commerce and logistics industry. 
• InPost is a growing company that offers its employees an increasing number of opportunities in several locations in Europe. 
• Fulfilling careers with a range of benefits for employees and investing in providing training opportunities for their development. 
• You will feel a part of the InPost community that makes an impact on sustainability convenient deliveries and circular economy every day. 
• Excellent working environment and Flexible hours

Remote Work :

Yes

Employment Type :

Full-time