Global CRM Systems Administrator
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Job Location:
Roswell, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Global CRM Systems Administrator will be responsible for overseeing the deployment and optimization of the CRM system across the organization. This role involves aligning stakeholders on strategy timeline and responsibilities for regional rollout ensuring integration with existing systems and managing the training and enablement of regional teams. The CRM System Administrator will play a critical role in enhancing sales processes visibility and customer engagement.
Key Responsibilities:
- Strategic Planning:Develop and execute a phased regional rollout plan for the CRM system ensuring alignment with global standards while accommodating local requirements.
- Stakeholder Alignment:Align stakeholders on strategy timeline and responsibilities for regional rollout.
- Integration Management:Oversee the integration of the CRM system with existing systems such as ERP Epicor and Avontus Quantify ensuring seamless data migration and validation.
- Training & Enablement:Implement a Train-the-Trainer model to ensure localized enablement and role-based training for sales teams.
- Go-Live & Support:Manage the phased regional rollout provide hypercare support and establish a feedback loop for continuous improvement.
- KPI Alignment:Align KPIs between legacy and new entities ensuring accurate forecasting and reporting.
- Reporting & Analytics:Develop and maintain monthly forecast reporting integrating with analytics tools for detailed revenue tracking.
Job Duties and tasks:
- System Administration:Administer and maintain the CRM system including user setup data management and customization to meet business needs.
- Technical Support:Provide technical assistance and support to system users manage Help Desk tickets related to the CRM software Salesforce and other business application software (ERP Epicor Avontus Quantify).
- Problem Resolution:Conduct research to resolve problems and integrate repeated questions into the training program.
- Process Improvement:Collaborate with stakeholders to standardize streamline and coordinate business and system processes and provide feedback and recommendations for software configuration improvements.
- Testing & Documentation:Assist with testing current systems for new improvement features or updates and maintain ongoing documentation including SOPs testing checklists and user manuals
Qualifications :
Qualifications:
- 5 years of experience in CRM implementation and management preferred
- Strong project management skills with experience in phased rollouts
- Excellent communication and stakeholder management skills
- Proficiency in CRM systems and integration with other business systems
- Ability to lead and manage regional project teams effectively
Preferred Skills:
- Experience with ERP Epicor and Avontus Quantify system
- Knowledge of sales processes and customer engagement strategy
- Strong analytical skills and proficiency in analytics tools
Core Competencies:
- Communication: Demonstrates good written and verbal communication organized thought processes and is polite and respectful of others. Adapts presentations to the audience
- Workload Management: Works under the direction and supervision of the Warehouse Supervisor ensures timely completion of projects makes time for unplanned assignments and adapts to changing priorities
- Ethics and Integrity: Exhibits perceived fairness tolerance honesty and consistency in the application of policies and procedures. Works with integrity and upholds organizational values
- Flexibility: Able to adapt behavior opinions tactics and strategies to different situations individuals or changing priorities.
- Teamwork: Respects all members solicits others opinions supports and complies with team decisions and shares useful information
Additional Information :
At AT-PAC youre not just joining a team youre joining a global movement to reshape access and scaffolding solutions. As part of our rapidly growing US operations youll have the autonomy and support to make real impact from day one. Were committed to investing in our people our innovation and your growth. AT-PAC offers terrific career opportunities competitive compensation comprehensive benefits.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Computer Science
- Active Directory
- Computer information Technology
- PowerShell
- OS
- Windows
- Database
- SCCM
- Linux
- SAN
- Troubleshoot
- Backup
- Setup
- Technical Support
- UNIX
About Company
Doka is a world leader in providing innovative formwork, solutions and services in all areas of construction. The company is also a global supplier of well-thought-out scaffolding solutions for a varied spectrum of applications. With more than 180 sales and logistics facilities in ove ... View more
