Wellness and Membership Director

The YMCA of Metropolitan Fort Worth impacts lives every day. We are a leading non-profit committed to strengthening community through youth development healthy living and social responsibility. Under the direction of the Branch Executive Director the Director of Wellness and Membership takes a leading role in sustaining a member-first culture through collaborative teamwork relationship building with members and participants and enhanced wellness experiences that meet the needs of the community. As a key influencer for positive and effective member service they direct all membership activities for the branch including recruitment of new members retention of existing members and supervision of assigned staff to include part-time membership and welcome center team Director of Wellness and Membership is also responsible for the strategic oversight of all wellness programming through coaching and developing the healthy living team meeting strategic goals as they relate to wellness and connecting member feedback and community needs to the decisions mad in the wellness department. This role begins at the front lines and extends far beyond them-maintaining consistent visibility in the facility building relationships in the community and ensuring the systems staff and spaces that support excellent service are running with clarity care and mission and core values are brought to life by our culture. Its who we are who we aspire to be and how we show up every day. We are cause-driven. We dont just show up-we show up with purpose. As a cause-driven leader you are expected to be:Welcoming - Accept neighbors eagerly warmly hospitably and as equal - To care for support and help develop through - Take an optimistic or positive view of future - To devote full strength and concentrated attention to the - To be honest and open in all relationships with act with intentionality to connect people to our cause. Join us and help transform degree in human services recreation business or a related field or equivalent or more years of management experience preferably in a YMCA or other nonprofit to direct assigned operations including volunteer development supervisionof staff development and monitoring of budgets marketing and public relationsand program knowledge of and previous experience with diverse populationsAbility to establish and maintain collaborations with community Team Leader or Multi-Team/Branch Leader certification experience in a member/customer service related role requiredExperience directing youth leadership and interpersonal skills and the ability to work well with staff and interact with have flexibility in work schedule and expectations to work evenings and some organizational member engagement staff development administrative and communication skillsCPR and First Aid certifications may be solid working knowledge of Microsoft Word/Excel as well as good administrative FUNCTIONSChampions the needs of members and community by sustaining a welcoming inclusive solutions-oriented environment across the Welcome Center and member-facing membership strategies that support recruitment of new members and retention of existing members through impactful tours referrals outreach tabling events and employer onboarding systems that include welcome calls check-ins orientation scheduling and guided pathways into programs to strengthen early engagement and long-term a consistent visible presence throughout the branch to support staff connect with members and create meaningful first impressions and ongoing relationship-building skills (including Listen First) in all interactions; fosters a climate of innovation and resolves problems to ensure member satisfaction through documentation follow-up and service recovery and analyzes membership and engagement data (joins cancellations tour conversions referrals retention touchpoints) to refine outreach and improve member experience strategic oversight for wellness programming including group exercise personal training small group coaching wellness challenges specialty events and youth orientations to ensure high-quality inclusive consistent schedules and refreshes program formats seasonally based on participation trends feedback and community hires trains develops schedules and directs wellness personnel (instructors trainers coaches) and ensures high standards of professionalism preparedness and member wellness engagement initiatives that inspire participation strengthen belonging and invite new audiences into the Y through creative programming and the YMCAs wellness mission at community events school visits partner meetings and health fairs; builds relationships with local employers schools and health organizations to expand access and put Christian Principles into practice through programs services and relationships that build a healthy spirit mind and body for OF IMPACTThe YMCA is an organization that serves all people from all backgrounds and all walks of life. Our purpose is to strengthen areas of impact include:Youth Development:Empowering young people to reach their full potential through early learning out of school time teen education and leadership and swim sports and Living:Improving individual and community well-being through traditional wellness and fitness programs Evidence Based Health Initiatives water safety and swimming and sports and Responsibility:Providing support and inspiring action in our communities through empowering young people and supporting diverse & BENEFITSThe YMCA of Metropolitan Fort Worth offers a competitive salary and benefits package for selected candidates. The yearly salary range for this position is $48000 to $52000 and will be commensurate with the selected candidates experience. The YMCA provides competitive health benefits a well-rounded wellness program and 403b Retirement fund paid fully at 12% of total salary each addition to medical dental and vision coverage plus life and long-term disability insurance a work-life balance program includes up to 288 hours of vacation & personal time. Free and discounted programs for your family are included. For more information about our compensation & benefits policies please contact Theresa Stedifor VP of Human Resources