Support Engineer IV, Core Shopping
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Join us as we reinvent the Shopping experiences of millions of customer worldwide across Alexa end points.
Alexa Shopping team owns multiple workflows and services to champion the purchase experiences for Alexa customers. The Support Engineering team provides production engineering support. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. We also work to help with software product release coordination and deployment. This job requires you to quickly ramp up and work on disparate and overlapping tasks that will define your success.
Key job responsibilities
Some of the key job functions:
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more purchase experience CXs or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with multiple teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
Problem-solving and passion for operational excellence
Must be able to prioritise follow-through with detail-orientation independently
Good verbal and written communication skills
- 4 years of software development experience
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
- Knowledge of distributed applications/enterprise applications
- Experience analyzing and troubleshooting RESTful web API calls
- Experience scripting in modern programming languages
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Alexa Shopping team owns multiple workflows and services to champion the purchase experiences for Alexa customers. The Support Engineering team provides production engineering support. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. We also work to help with software product release coordination and deployment. This job requires you to quickly ramp up and work on disparate and overlapping tasks that will define your success.
Key job responsibilities
Some of the key job functions:
Provide support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more purchase experience CXs or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with multiple teams for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
Problem-solving and passion for operational excellence
Must be able to prioritise follow-through with detail-orientation independently
Good verbal and written communication skills
- 4 years of software development experience
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
- Knowledge of distributed applications/enterprise applications
- Experience analyzing and troubleshooting RESTful web API calls
- Experience scripting in modern programming languages
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
