Account Director
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 155000 - 165000
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
About RealSelf:
For two decades RealSelf has been the trusted authority in aesthetics. Today were evolving into a dynamic digital ecosystem that puts consumers at the center of their aesthetic journey. As the only destination combining verified patient experiences expert guidance and technology we empower millions to make confident informed decisions.
RealSelfs two-sided marketplace connects motivated consumers with qualified aesthetic providers. Patients use RealSelf to research treatments and find trusted experts while providers leverage the platform to showcase their work build credibility and attract new high-intent patients.
Role Overview:
As an Account Director you will own a segment of existing RealSelf providers with responsibility for maintaining and growing revenue while monitoring on-site performance to ensure providers are realizing value from their RealSelf investmentThis role sits at the intersection of revenue retention performance optimization and strategic advisory and is critical to helping providers turn RealSelf into a core patient acquisition channel.
Youll manage a meaningful book of business diagnose performance across marketplace and advertising products and translate data into clear persuasive recommendations that drive renewals upsells and long-term growth.
Youll Thrive in This Role If You:
- Are comfortable operating in a startup environment where data tooling and processes are still evolving and enjoy helping shape solutions rather than waiting for perfect systems.
- Want full ownership of a revenue-bearing book of business with accountability for retention expansion and long-term growth.
- Enjoy turning performance data into clear persuasive recommendations that drive renewals and upsell.
- Are comfortable advising surgeons office managers and marketing leaders on marketplace dynamics ad performance and ROI.
- Prefer acting as a strategic partner and trusted advisor not just a relationship manager.
- Thrive in cross-functional environments and enjoy collaborating with Product & Data teams to improve outcomes.
What Youll Do:
- Own and grow a defined book of business through renewals retention and expansionAnalyze provider performance and translate insights into actionable recommendations during check-ins QBRs and retention / renewal conversations.
- Proactively identify risk mitigate churn and optimize provider performance within the RealSelf marketplace.
- Partner closely with Account Executives Product and Data teams to drive growth and improve the customer experience.
Requirements:
- 5 years of experience in account management ad sales or performance-driven revenue rolesExperience managing and growing a meaningful book of business with revenue accountability.
- Comfort working with performance data metrics and benchmarks to influence customer decisions.
- Strong communication skills and confidence engaging with senior decision-makers.
- A consultative mindset with the ability to balance relationship management and revenue outcomesHighly organized analytical and comfortable in a fast-paced evolving environment.
- Experience in SaaS marketplaces ad tech or performance marketing environments preferred.
Perks & Benefits:
- Youll work alongside our inspiring world-class team to create content and build products that connect and empower millions of people around the world wherever they may be on their aesthetics journey.
- Health benefits: We offer comprehensive benefits for medical dental and vision 100% paid for by RealSelf at the employee level.
- Work-life balance: Enjoy paid time off including no work on your birthday and Summer Fridays as well as generous leave options for life events such as becoming a parent.
- 401(k) matching: Plan for the future and take advantage of our 401(k) plan with a company match.
- Treatment reimbursement: At RealSelf we encourage our team to walk in our audiences shoes. Thats why we offer a cosmetic treatment reimbursement program to employees who would like to take on a more active role as the consumer.
- Company holidays: We believe in celebrating holidays! Enjoy time off during our 12 company-wide holidays no work on your birthday!
- Hybrid NYC office: We recognize that theres no one size fits all with office culture. Thats why we believe in a flexible hybrid schedule for our New York City employees who can enjoy the benefits of in-person collaboration in our office as well as deep work time while remote at home.
$90000 - $100000 a year
$155000 - $165000 On Target Earnings (uncapped)
Non-exempt hourly full time role
*Compensation will be evaluated based on experience.
RealSelf is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.
More About RealSelf
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
Key Skills
- Abinitio
- Customer Service
- Business Solutions
- Cost Estimation
- Drafting
- Activex
About Company
The leading resource for plastic surgery patient reviews, photos, procedure guides, and top doctors.
