Office Administrator

Lumberton, TX - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

The Office Administrator will play a key role in managing administrative tasks customer communications and supporting field operations. This role is key to keeping the office running smoothly through completion of general administrative duties with industry-specific responsibilities related to safety compliance customer service and Responsibilities:Assist and support customer general inquiries and resolve concerns in person (where applicable) telephonically and via emailMay travel between multiple locations to provide supportProvide general administrative support to office staff and managementOwnership of mail processing filing and document management as well as maintaining office suppliesCoordinate with other departments to support operational needs of the businessMay assist in obtaining permits for service work ensuring proper documentation and complianceMay educate customers on propane appliances (e.g. heaters fireplaces etc.) and assist in selection based on needs/home set-up of customerCombine administrative duties with retail appliance sales customer service and commission -based incentivesMay respond to service requests or emergency callsMay reconcile daily cash and credit transactionsCarry out special projects assigned by the District ManagerPerforms other related duties as assignedQualifications:Education:Basic EducationHigh school diploma or equivalent or equivalent experienceExperience:More than one year and less than three years of relevant experienceMinimum 2 years previous experience in an office or administrative support rolePrior Propane Industry knowledge preferred but not requiredKnowledge:Applied Knowledge & Procedural UnderstandingGood working knowledge of Microsoft Office products including Outlook. Excellent customer service skills. Organized accountable and detail oriented Comfortable in an environment filled with competing priorities deadlines and urgent requests. Excellent communication skills both oral and writtenResponsibilities:Verbal/Written CommunicationFunctional Verbal/Written CommunicationExcellent communication skills both oral and writtenAbility to communicate clearly and professionally via in-person telephone and email Responsibility & Situational AccountabilityProvide general administrative support to office and managementImpact:Operational Impact & Process SupportThe Office Administrator responds to all inquiries promptly and professionally providing helpful and friendly support setting the tone for positive customer relationship with the local Efforts:Limited Autonomy Some Decision-Making Within GuidelinesThe Office Administrator will determine how to responds to customer or office issues-whether to escalate offer immediate solution or schedule Office Administrator in conjunction with the District Manager will decide what information needs to be shared with customers and how urgently it needs to Solving Creativity:Situational Problem Solving & Process AdaptationThis role requires practical tasked-based problem-solving within well defined procedures and policies. The Office Administrator is expected to recognize routine issues choose from established solutions and escalate more complex or unusual problems to management. Physical Effort:Light Physical Effort & Occasional MovementThis role is primarily sedentary performed in an office environment which occasionally requires light physical activity Occasional Exposure to Mild Environmental VariationsModerate Psychological Demand & Periodic Stress ExposureLegal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job at Superior Plus Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process we encourage you to connect with us at let us know how we can enhance your experience.

Required Experience:

Unclear Seniority

Required Experience:

Unclear Seniority