Technical Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Customer Technical Manager
Location: Near Snetterton
Salary: Up to 70000 per annum
Contract: Full-Time Permanent
Im recruiting for an experienced Customer Technical Manager to join a well-established food manufacturing business operating within a high-risk environment. This is a senior highly customer-focused role responsible for managing technical relationships retailer standards and customer expectations across the site.
The Role
As Customer Technical Manager youll be the primary technical interface between the business and its customers. Youll take ownership of all customer technical requirements ensuring specifications standards and expectations are fully understood communicated and delivered across operations.
Youll represent the site during customer visits technical reviews and audits while working closely with internal teams to ensure customer requirements are embedded into everyday practice.
Key Responsibilities
- Act as the main technical point of contact for major UK retail customers
- Build and maintain strong customer relationships managing technical queries and escalations
- Own and manage customer specifications portals standards and approval processes
- Translate customer requirements into clear site procedures and controls
- Lead customer third-party and regulatory audits with a strong focus on customer outcomes
- Ensure compliance with BRCGS Food Safety Standard UK food legislation and customer codes of practice
- Oversee HACCP systems and food safety risk assessments aligned to customer expectations
- Manage customer complaints feedback and corrective actions
- Drive continuous improvement in food safety quality and customer satisfaction
- Lead develop and support the Technical team
About You
- Proven experience as a Technical Manager or Customer Technical Manager within poultry meat or high-risk food manufacturing
- Strong demonstrable experience working directly with major UK retail customers
- In-depth knowledge of the BRCGS Food Safety Standard and retailer codes of practice
- HACCP Level 3 qualification or above
- Confident leading customer audits and managing complex technical standards
- Strong understanding of UK food law and regulatory frameworks
- Credible confident communicator able to influence customers and senior leadership
Interested Apply today to find out more.
Required Experience:
Manager
Key Skills
- Mainframe
- ABAP
- Information Technology Sales
- Investment Management
- IT Service Desk
- Clinical
