Branch Manager

Branch Manager

Job Description

Job Title: Branch Manager

Exemption Status: Full-Time Exempt

Department: Operations Reports to Regional Director of Operations or General Manager

Job Summary

The Branch Manager is responsible for the overall operational sales and financial performance of an assigned ExperiGreen branch. This role leads both the Service and Sales functions ensures high-quality production drives customer retention and growth and upholds ExperiGreens professional standards for safety product compliance and customer satisfaction.

The Branch Manager oversees staffing training route efficiency operational execution inventory control and P&L performance. This position requires strong leadership team development and hands-on operational oversight to support both customer experience and branch profitability.

Key Responsibilities

Leadership & Operational Management

Lead all branch operations to ensure safe compliant and efficient handling of fertilizers and pesticides.

Manage daily production routing and scheduling to maximize route density efficiency and customer satisfaction.

Recruit hire train and develop employees across all branch functions.

Foster a positive accountable and team-oriented culture that reflects ExperiGreens values and service standards.

Conduct regular branch meetings focused on communication safety goals and performance.

Sales & Growth Execution

Partner with Sales Manager and/or sales leadership to drive branch revenue and customer acquisition.

Ensure alignment between production capacity and sales goals during peak and off-peak seasons.

Support field sales activities as needed and assist in achieving branch-level sales benchmarks.

Monitor customer retention cancellations and service recovery efforts to drive long-term growth.

Financial & Administrative Oversight

Manage branch P&L performance ensuring adherence to budgets labor goals production efficiency and profitability targets.

Track and report all branch metrics including production volume sales performance routing efficiency and cost management.

Oversee administrative processes such as payroll verification training documentation regulatory recordkeeping and facility compliance.

Maintain accurate records for hiring training inventory equipment maintenance and product usage.

Service Quality & Safety Compliance

Ensure all services meet ExperiGreens standards for quality accuracy and customer experience.

Enforce safety protocols related to chemical handling equipment operation PPE and state/federal regulations.

Oversee fleet safety vehicle maintenance and facility appearance to meet company standards.

Conduct regular property equipment and product inventory inspections to ensure compliance and prevent loss or misuse.

Customer Relations & Issue Resolution

Support technicians and sales representatives in resolving escalated customer issues quickly and professionally.

Conduct site visits as needed to evaluate service quality and customer satisfaction.

Promote a customer-first mindset across the branch to strengthen retention and referrals.

Qualifications

Education & Experience

High school diploma or GED required; associate or bachelors degree preferred.

35 years of experience in branch management operations management or service-based leadership preferred.

Prior lawn care pest control landscaping or related industry experience highly beneficial.

Valid drivers license with a clean driving record required.

State-required licensing or certifications (or ability to obtain) for fertilizer/pesticide handling.

Skills & Competencies

Strong leadership coaching and team-building abilities.

Excellent communication organization and problem-solving skills.

Ability to manage budgets interpret branch performance metrics and make data-driven decisions.

Proficiency in Microsoft Office and internal systems for scheduling routing inventory and reporting.

Ability to maintain professionalism accountability and high service standards in a fast-paced environment.

Compensation & Benefits

Competitive base salary with performance-based incentives.

Comprehensive benefits package including medical dental vision and 401(k) match.

Paid holidays and vacation.

Company vehicle or vehicle allowance (where applicable).

Ongoing training licensing support and advancement opportunities.

Supportive team-oriented work environment.

Work Conditions

Full-time exempt position based at a branch office.

Work performed both indoors and outdoors with exposure to weather fertilizers pesticides and field equipment.

Frequent walking standing bending and lifting up to 50 lbs.

Regular local travel required; occasional overnight travel for regional meetings or training sessions.

Extended hours may be required during peak seasons.

ExperiGreen is looking for highly motivated individuals who meet the following criteria:

• High School diploma or equivalent
• Valid Drivers License
• Strong verbal and written communication skills
• Ability to work independently and part of a team

ExperiGreen employees will enjoy:

• Competitive Hourly Wage PLUS Commission Program
• Paid Vacation Time
• Full-range of Benefits: Medical Vision Dental
• 401K Retirement Plan
• Fast-paced / Great Work Environment
• Paid Company Training

As an equal opportunity employer ExperiGreen recruits hires trains compensates and promotes employees without regard to race sex color religion age disability origin disability or veteran status.

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