IT Sr. Manager, HCP Experience Product Group

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

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Are you curious and excited about shaping the next frontier of field experiences by reimaging customer engagements Do you want to play a key role in transforming how our field and Home Office will utilize agentic AI experiences to obtain a unified view of our customers If so this is your opportunity to make a significant impact as an IT Sr. Manager HCP Experience Product Group KAM!

This is a hybrid position requiring 3 days in the office. The preferred location is Titusville NJ with consideration given to candidates based in Horsham PA.

NA HCP Experience Product Group enables J&J IM Sales & Marketing group and Medical Information Center to foster meaningful and personalized interactions with our customers. We are on a journey to build our NextGen field experience platform CONNEXT with a vision to streamline and strengthen our core Customer Engagement capabilities to maintain a competitive edge by orchestrating personalized customer experiences and unlocking new data that generate unique insights. Customer Centricity is core to J&J IM Leadership and HCP Experience Product Group are the partners and enablers of choice.

We are currently recruiting an IT Senior Manager HCP Experience Product Group to shape and deliver Key Account Management solution a top must-win for CONNEXT program. The IT Sr. Manager will partner with Strategy Analytics & Transformation (StAT) group to enable Strategic Customer Group (SCG) to manage their key people and accounts by providing unique insights and innovative account planning solutions.

In this role you will:

• Understand unique needs of various groups within SCG Therapeutic Leader Liaisons Field reps MSLs and Medical Affairs that collaborate on J&J IM key customer and provide solution that will cultivate collaboration across those groups.

• Develop a roadmap to provide customer information and product capabilities to key account managers to enable them to understand the goals of their key customers and to strategically plan and orchestrate engagements across therapeutic areas.

• Develop an AI and data strategy for providing key insights and next best actions to understand their customers and evolve a strategy to win them.

• Develop and maintain effective partnerships with key internal Technology partners (i.e. relevant Business Technology Leaders Architecture regional and global Product Line Organizations Technology Services) and external organizations (i.e. SaaS partners Vendor partners and industry forums) to shape the roadmap and to deliver on product capabilities.

• Ensure that the solution is complete and fit-for-purpose in terms of its ability to address business requirements.

• Actively seek out and shape product improvements that contribute to effectiveness efficiency and value of the team as well as reliability compliance and cost efficiency of systems in scope.

• Lead motivate and inspire individuals working with and for them to deliver on agreed plans and to continuously improve innovate and exceed in adherence with J&J Credo and Leadership Imperatives.

• Develop and coach others to maximize their growth and development. Support an authentic open and inclusive environment that maximizes diverse experiences and perspectives.

You deserve to work for a company where youre empowered to be feel and do your best every day!

QUALIFICATIONS:

• A minimum of a bachelors degree is needed.

• A minimum of 5 years experience with customer engagement solutions is needed.

• Demonstrated success in project management and SDLC (Agile IDE) is needed.

• Experience in Life Sciences Industry and/or GxP environment is preferred.

• Excellent communication and consultation skills including the ability to clearly and effectively communicate and present findings to partners at all levels.

• Demonstrated ability to collaborate successfully and build relationships with sales & marketing and medical affairs teams IT colleagues and technology vendors.

• Ability to work with minimal direction and achieve results in a fast-paced environment.

• Must be able to manage multiple priorities keep confidentiality and work with integrity and professionalism in a complex rapidly changing environment.

• This role will be in Titusville NJ or Horsham PA and may require up to 10% travel within the New Jersey/Pennsylvania area and occasional travel across North America is possible.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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