IS Support Analyst IIInformation Services

Why Planned ParenthoodWorking atPlanned Parenthood Great Northwest Hawaii Alaska Indiana Kentuckyis more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful healthcare services this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards and working to create a safe judgement-free space for anyone seeking Planned Parenthood our Support Analyst II positionUnder the direct supervision of the Manager of Information Technology supports and enables PPGNHI employees to utilize information technology to attain high quality customer service efficiency and effectiveness and incorporates those functions into the overall operations of the you will be doing! Performs VMWare and VDI system maintenance on server VMWare virtual network and host esxi servers. This includes administration of VDI pools virtual applications system updates and maintenance. Primary technical support for servers and second-level escalation of other complex technical support issues. Provides technical guidance to other members of IS staff. Designs configures monitors and optimizes local and wide area networks for optimal performance maximum availability minimal maintenance and reasonable costs. This includes administration and running of Cisco routers switches firewalls and wireless devices including controllers and access points. Configures monitors and maintains WSUS updates to insure network and systems integrity. Assists the Senior Network Engineer to maintain and configure systems and provides backup when the Senior Network Engineer is unavailable. Responsible for all computer/user/group additions if they involve changes in security; responsible for server backup and security data; specialty computer services (email SQL server firewall IIS); shares in design and maintenance of the Switch/router/hub and patch panel racks; primary help desk support for server issues. Assists in maintaining security of agencys information systems through implementation of virus prevention / detection / cleaning and basic security procedures; monitors event logs and alerts consistent with IS department procedures; provides input on changes to policies / procedures in these areas. Provides documentation/project tracking and management reporting. Familiar with a variety of the fields concepts practices and procedures. Evaluates recommends and implements changes to current and future network requirements to meet the organizations needsKey Responsibilities:Provides consultation and training on technology use and computer applications to PPGNHI employees and departments in the use of agency Information Technology second level technical support and troubleshooting to employees and workgroups for hardware and in the initial installation and initial and ongoing configuration of hardware and software in accordance with PPGNHI agency and IS policies and employee / workgroup coordinates and facilitates the work assignments (projects Help Desk requests routine maintenance etc.) for all Tier II (server storage telecommunications and networking) responsible for planning implementing overseeing and maintaining the server and network infrastructures and projects; ensures the integrity and reliable function of the organizations critical data servers and data Qualifications:BA/BS degree in computer engineering or related field. Equivalent work experience in information technology minimum of 5 years accepted in place of Bachelors. Preferred Qualifications:Minimum of five (5) years overall experience in an information technology support role is required. Minimum three (3) years work experience with the technologies mentioned throughout the above job description. Experience with planning and implementation of complex projects which should demonstrate creativity sound judgement and a command of the fields concepts practices and procedures. License/Certification: VMware VCP CCAA CCEE Microsoft MCP MCSA MCSE or MCITP certification required upon hire or within one year of starting the position. VMware VCP preferred EMC IBM or Nimble storage certification preferred. Salary Range:Exempt $62883 - $104804 annuallyPosition Type: Full-time This position is a union Eligibility:This position is eligible for PPGNHAIK benefits. As part of our total compensation we provide a comprehensive benefits plan including medical dental and vision plans retirement paid time off short and long-term disability and life insurance. For additional information about our benefits program please send an email to Other Information:All new hires are strongly recommended to have the COVID-19 vaccination including boosters. All new hires hired between September and April must present proof of receiving a current flu we expect from you adhere to our code of conduct policies procedures and you always demonstrate a high degree of you always support and model our customer service you value continuous learning and seek ongoing training and commitment to diversity:AtPPGNHAIK weve outlined our priorities and goals as we continue to cultivate and promote a diverse equitable & inclusive culture that champions dignity care and respect and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work Employment OpportunityPPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race color ethnicity national origin gender gender identity gender expression sexual orientation religion protected veteran status marital status age disability or any other status protected by applicable state or federal law.