Collections Specialist
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
BRISTOL
28800
Our client based in Bristol is looking to recruit a Collection Specialist to join their team on a full-time permanent basis.
ABOUT THE ROLE
As a Collection Specialist you will be responsible for handling complex cases as part of a dedicated team that deal with debt collections. Youll take ownership of and resolve a range of sensitive high-risk and challenging cases often dealing with vulnerable customers.
RESPONSIBILITIES
As a Collection Specialist you will:
- Lead the resolution of a range of cases ensuring outcomes are agreeable and in-line with industry and the organisations regulations.
- Identify the root cause of all collections ensuring each is dealt with in a timely manner through proactive communication with the customer and internal departments.
- Maintain up to date with industry regulations and products.
- Ensure accurate record keeping for all customer contact and decisions.
- Liaise with other departments as needed.
- Work in line with policies procedures and SLAs.
REQUIRED SKILLS & EXPERIENCE
To be considered for the role of Collection Specialist you must have:
- Previous experience with vulnerable customers within a Financial Services/Banking environment is essential
- Prior debt collections experience within a B2C environment
- Excellent communication and relationship building skills able to handle sensitive situations in a professional and empathetic manner.
- Ability to work to set targets and guidelines.
- Strong IT skills with the ability to multi-task.
NEXT STEPS
If youre professional hard-working and interested in becoming a Collection Specialist apply today with your current CV!
Our team will review your application to see if its a match and get in touch to learn more about you. If you arent contacted within 7 days please assume your application was not selected.
Dont miss out! Apply today!
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
A Cheltenham recruitment agency with national reach. We pride ourselves on finding the right candidate for your vacancy, every time.
