Desktop Support Analyst 2

Lloydminster - Canada

Hourly Salary: CAD 35 - 38

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Position Posting

Desktop Support Analyst 2

(1Position Available)

Term of Employment:	Full-TimeContinuing
Rate of Pay:	Band5:$35.39 $38.70per hour(Subject to CUPE 1015 Agreement)
Location:	Operations Centre
Duties:	Reporting to the Manager Enterprise Infrastructure and Operations the Desktop Support Analyst II will play a crucial role in the overall administration of the desktop computing environment for theCity. This includes administering and deploying computer hardware and softwareevaluatingand recommending hardware specifications preparing and deploying software updatescreatingandmaintainingconfiguration policies and 3rdparty software packages researching and recommending new software solutions and diagnosing and solving hardware and software issues for end users. Duties Diagnose problem solve and resolve software and hardware issues with computers peripherals tablets and mobile devices remotely or on-site at any of the City facilities. Perform second level user support for incoming IT deskside incidents and requests ensuring to review and gather applicable information prior to escalating to other team members. Accurately track and log issues from start to resolution through an IT ticket management system. Administer and complete the deployment of new and replacement hardware at any of theCityfacilities as well as review evaluate and recommend hardware specifications for the types of workstations in the environment. Prepare coordinate and deploy software or firmware updates to computers printers and other devices asrequiredto address security vulnerabilities and remain current and supported. Research evaluate test and deploy baseline Windows security configurations following industry standards to ensure the security of the desktop environment. Create andmaintainWindows and 3rdparty software packages for installation and updates on City devices. Provide end user support for Microsoft suite applications. Maintainan accurateinventory of IT assets deployed throughout theCity including software licenses and hardware. Administer and support phone systems in use at theCity including PBX and VOIP systems. Cross train with other team members to fill in gaps as needed within the Information Technology team. Accuratelydetermineproper course of action when facing conflicting priorities. Create andmaintaindocumentation for areas of responsibility. Create andmaintainknowledge base articles to enable end users to self-solve issues. Contribute to and follow IT Policies Directives change management and procedures. Provide on-call support after hours and weekends as part of an on-call rotation. Other Other related duties asrequired.
Schedule:	Thisposition is office working hours are Monday to Friday from 8:00 am 5:00 pm with the occasional requirement to work outside these standard hours.
Qualifications:	Completion of a two yearpostsecondarydiploma in Information Technology from a recognized institution. Fouryears experiencein an enterprise computing environment. ITIL Foundations and Microsoft certifications are considered assets. Demonstrated experience administering workstations and software in a Microsoftbased enterprise environment. Strong working knowledge of current supported versions of Windows operating systems. Proficiencywith Microsoft 365 applications and related productivity tools. Hands-on experience with Microsoft Intune for endpoint management application deployment compliance policies and device configuration. Familiarity with enterpriselevel hardware software and system administration tools. Demonstrated knowledge of helpdesk tracking software and troubleshooting tools used within a desktop computing environment. Ability to communicate and build relationships with both internal and external customers. Be clear and concise while providing relevant information in person phone or email. Strong attention to detail excellent organization skills and the ability to analyze and solve problems quickly and efficiently. Must have strong time management skills to balance changing priorities. Customer centric focused approach and proven ability to work in a team environment. Is self-motivated with the ability to work independently. Have a high standard of ethics and confidentiality. A valid Class 5 Drivers License registered in Alberta or Saskatchewan with an acceptable Drivers Abstract is required. This position will berequiredtooperatea personal vehicle for business purposes.
Pre-Employment Requirements:	Satisfactory Criminal Record Check. Successful applicant must provide proof of qualifications. Applicants with international education will be required to include an Academic Credential Assessment with application.
Closing Date:	January 21 2026
Posting Type:	Internal& External
Application Information:	The City of Lloydminster is an equal opportunity employer. If you have questions or require further information on this position please contact us. All applications must be sent to the Employee Relations team and received by the closing date.

Required Experience:

Senior IC

Position PostingDesktop Support Analyst 2(1Position Available)Term of Employment:Full-TimeContinuingRate of Pay:Band5:$35.39 $38.70per hour(Subject to CUPE 1015 Agreement)Location:Operations CentreDuties:Reporting to the Manager Enterprise Infrastructure and Operations the Desktop Support Analyst II...

Position Posting

Desktop Support Analyst 2

(1Position Available)

Term of Employment:	Full-TimeContinuing
Rate of Pay:	Band5:$35.39 $38.70per hour(Subject to CUPE 1015 Agreement)
Location:	Operations Centre
Duties:	Reporting to the Manager Enterprise Infrastructure and Operations the Desktop Support Analyst II will play a crucial role in the overall administration of the desktop computing environment for theCity. This includes administering and deploying computer hardware and softwareevaluatingand recommending hardware specifications preparing and deploying software updatescreatingandmaintainingconfiguration policies and 3rdparty software packages researching and recommending new software solutions and diagnosing and solving hardware and software issues for end users. Duties Diagnose problem solve and resolve software and hardware issues with computers peripherals tablets and mobile devices remotely or on-site at any of the City facilities. Perform second level user support for incoming IT deskside incidents and requests ensuring to review and gather applicable information prior to escalating to other team members. Accurately track and log issues from start to resolution through an IT ticket management system. Administer and complete the deployment of new and replacement hardware at any of theCityfacilities as well as review evaluate and recommend hardware specifications for the types of workstations in the environment. Prepare coordinate and deploy software or firmware updates to computers printers and other devices asrequiredto address security vulnerabilities and remain current and supported. Research evaluate test and deploy baseline Windows security configurations following industry standards to ensure the security of the desktop environment. Create andmaintainWindows and 3rdparty software packages for installation and updates on City devices. Provide end user support for Microsoft suite applications. Maintainan accurateinventory of IT assets deployed throughout theCity including software licenses and hardware. Administer and support phone systems in use at theCity including PBX and VOIP systems. Cross train with other team members to fill in gaps as needed within the Information Technology team. Accuratelydetermineproper course of action when facing conflicting priorities. Create andmaintaindocumentation for areas of responsibility. Create andmaintainknowledge base articles to enable end users to self-solve issues. Contribute to and follow IT Policies Directives change management and procedures. Provide on-call support after hours and weekends as part of an on-call rotation. Other Other related duties asrequired.
Schedule:	Thisposition is office working hours are Monday to Friday from 8:00 am 5:00 pm with the occasional requirement to work outside these standard hours.
Qualifications:	Completion of a two yearpostsecondarydiploma in Information Technology from a recognized institution. Fouryears experiencein an enterprise computing environment. ITIL Foundations and Microsoft certifications are considered assets. Demonstrated experience administering workstations and software in a Microsoftbased enterprise environment. Strong working knowledge of current supported versions of Windows operating systems. Proficiencywith Microsoft 365 applications and related productivity tools. Hands-on experience with Microsoft Intune for endpoint management application deployment compliance policies and device configuration. Familiarity with enterpriselevel hardware software and system administration tools. Demonstrated knowledge of helpdesk tracking software and troubleshooting tools used within a desktop computing environment. Ability to communicate and build relationships with both internal and external customers. Be clear and concise while providing relevant information in person phone or email. Strong attention to detail excellent organization skills and the ability to analyze and solve problems quickly and efficiently. Must have strong time management skills to balance changing priorities. Customer centric focused approach and proven ability to work in a team environment. Is self-motivated with the ability to work independently. Have a high standard of ethics and confidentiality. A valid Class 5 Drivers License registered in Alberta or Saskatchewan with an acceptable Drivers Abstract is required. This position will berequiredtooperatea personal vehicle for business purposes.
Pre-Employment Requirements:	Satisfactory Criminal Record Check. Successful applicant must provide proof of qualifications. Applicants with international education will be required to include an Academic Credential Assessment with application.
Closing Date:	January 21 2026
Posting Type:	Internal& External
Application Information:	The City of Lloydminster is an equal opportunity employer. If you have questions or require further information on this position please contact us. All applications must be sent to the Employee Relations team and received by the closing date.

Required Experience:

Senior IC

Key Skills

Mac Os
Active Directory
Desktop Support
Computer Networking
Mobile Devices
Windows
Remote Access Software
SCCM
Help Desk
Operating Systems
Remedy
Troubleshooting

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Lloydminster

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