Universal Banker II

Merchants Bank Northfield is seeking a Universal Banker. As a Universal Banker you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. You will serve them with various banking and financial transactions account inquiries opening new deposit account relationships consumer lending and making product recommendations in an efficient and friendly have strong communication skills comfortable with extensive customer contact have sales experience and a strong ability to multi-task and prioritize. Banking experience is a plus. This position may conduct administrative duties at the branch position will work at both the Northfield Downtown and South offices regularly. Hours are generally 8am-4:30pm Monday Friday with a Saturday morning rotation from 8:45am-12pm. However if staffed on the Teller line shifts may start as early as 7:30am and as late as 6: Bank offers competitive wages and benefits for our full-time employees including health dental life disability and vision insurance; flexible spending accounts 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance on Apply Now or apply in personat Merchants Bank Northfield (329 Division St or 1611 Honey Locust Dr). Questions can be emailed to Bank is an Equal Opportunity Employer of women minorities protected veterans and individuals with Summary:As a Universal Banker you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. You will serve as a primary point of contact for customers assisting them with various banking and financial transactions account inquiries opening new account relationships and safe deposit boxes and making product recommendations in an efficient and friendly manner. The Universal Banker will play a crucial role in building customer relationships. You will also play an important role in fraud and Skill requirements for each Universal Banker level:Level II: Be proficient in and conduct all Level I dutiesOpen & maintenance business accounts IRAs HSAs CDsProcess banking transactions in the Teller area as neededCommunity Engagement and External Sales Activity as proficient in Consumer Credit Card and ODP conduct administrative duties at the branch levelMay include Lead Teller dutiesExperience required: A minimum of 6 months of front-line banking experienceEducation required: High school diploma or equivalentResponsibilities of all Universal Banker levelsExceptional Customer Service:Ensure that internal and external customers receive outstanding service from every employee (and speak up when they do not).Be efficient and accurate when processing customer transactions as outlined in current policies and proceduresProvide excellent customer service by greeting customers seeking to understand their needs and offering them personalized high-quality consultative conversations to uncover needs and customer issues and concerns promptly and effectively; escalate when proficient and happily able to assist customers on the systems including internet banking products bill pay e statements mobile banking telephone banking and anything else the customer may need assistance calm professional and focused under Building:Build strong relationships with customers to understand their financial goals and identify opportunities to meet their long-term customer loyalty through ongoing relationship management and exceptional strong internal relationships with immediate coworkers as well as Merchants Bank employees in all shared services areas. Sales and Business Development:Meet or exceed individual sales targets for banking products (such as deposit accounts loans and credit cards).Conduct outbound sales activities (such as prospecting lead generation and follow-up on sales opportunities) as directed by supervisor. Collaborate with other team members to achieve branch sales goals and contribute to overall business to all customers inquires and forward any appropriate requests to other bank products by answering inquires; inform customers of new services and product external customer meetings as requested. Product Knowledge:Maintain in-depth knowledge of the banks products services and customers on the features benefits and terms of various banking products to help them make informed updated on industry trends regulatory changes and competitive offerings to provide accurate and up-to-date information to and Risk Management:Complete all required compliance training and certifications on time to maintain a comprehensive understanding of compliance Privacy Codes/Security word as well as update email addresses and contact transactions efficiently and accurately ensuring compliance with internal policies procedures controls and banking all bank policies procedures and regulatory guidelines to ensure compliance and mitigate to security and fraud prevention measures to safeguard customer information and bank information regarding legal and fraud issues to protect customers and retailers against :Perform various administrative and operational tasks when opening and closing accounts account maintenance and changes and documentation. Follow maintenance and closed account procedures for all types of deposit central file information when working with account portfolios & compliance regulated submit customer workflow/task requests as required in the appropriate the daily overdraft report to proactively catch your customers before they with any and all audit regulations concerning the security of your work area and branch working in the Teller area process financial transactions including receiving deposits and loan payments cashing checks issuing withdrawals recording night deposits selling cashiers checks and money orders as well as answering customer questions. Maintain a balanced cash drawer and maintain an accurate supply of cash and time to complete duties without sacrificing service to a neat and organized work area Performs all other duties as assigned to increase performance of Merchants. Accept request to cross-train for additional position will report directly to Universal Banking Manager or Retail Banking Manager (depending on market) with performance and direction engagement from the Market with other team members to ensure branch operations run smoothly and to supervisory guidance and direction ask good questions listen and do the appropriate detective work to either help yourself or our customers. Active and willing to work at trade shows promotional events and marketing activities during work ours and on evenings and weekends as in community activities to actively promote the to a positive working environment through words and personal phone calls text messages and non-business related emails (internal and external) and internet usage (unless in an urgent situation).Regular and dependable on-time attendance is an essential function of the Working Conditions:Climate-controlled inside working environment with low noise level. No environmental hazards or chemicals. While performing the duties of this job the employee is regularly required to sit and stand; must occasionally lift and/or move up to 35 pounds. This position requires extensive work on a computer and Skill Requirements:Banking experience is a plus for Level I and required for Levels II & III High degree of tact and professionalismStrong communication and interpersonal skillsStrong customer service skills and success working onsite and adhering to a work scheduleFlexibility to work varied shifts and hours (including Saturdays).Demonstrated success handling difficult customer ability to stop pause and speak up when concerned about a coworkers or customers behavior. Ability to use intuition and common sense to carry out instructions understand procedures speak professionally and clearly to customers and employees as well as to escalate to supervisor when needed. Strong time management skills and the ability to multi-task and prioritize. Strong math skills and abilities. Cash handling experience desiredStrong computer system proficiency. Ability to learn and follow established regulatory and compliance guidelines policies and procedures. Strong attention to detail.A genuine desire to have engaging conversations with customers to identify and solve customer needs as well as to offer additional appropriate products and service solutions