Tier 2 Help Desk Support Engineer
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Job Location:
Washington, AR - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Koniag IT Systems LLC a Koniag Government Services company is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington DC. This is a hybrid opportunity alt schedule onsite in downtown Washington DC a minimum of three (3) days per week 80 hours per 2-week period. We offer competitive compensation and an extraordinary benefits package including health dental and vision insurance 401K with company matching flexible spending accounts paid holidays three weeks paid time off and are looking for a highly qualified experienced and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer to support a potential future business opportunity located in Washington ideal Tier 2 Help Desk Engineer will:Serve as an escalation point for Tier 1 Help deskInstall desktop laptop and tablet computers peripherals and software products for networked and stand-alone environmentsTroubleshoot diagnose and resolve desktop laptop and tablet computer software and hardware failuresProvide information guidance and instruction on the use of desktop laptop and tablet computer hardware and software productsProvide desktop laptop and tablet computer technical support to agency usersImplement maintain test and administer standardized desktop laptop and tablet computer hardware software and network configurationsPrepare computer equipment for reuse refresh or dispose property as approved by agency to work onsite in downtown Washington DC a minimum of three (3) days per a part of a shift team schedule with shifts falling between 0600 - 1800 HoursBe willing to provide surge support as neededTravel between client sites as neededRequired Qualifications Experience Skills & Abilities:US Citizenship is required and pass Criminal Background CheckMust possess an industry specific certification such as CompTIA A certification Microsoft Certified Solutions Expert (MCSE) or equivalent within 45 days of startPossess a minimum of 2 years of experience administering Windows 10/Windows 11Experience in installing desktops portable computers peripherals and software products for local area network wide area network and standalone environmentsAbility to detect diagnose and resolve desktop and portable computer software and hardware failuresAbility to analyze and assess customers service request and provide prompt technical solutionsKnowledge and experience in utilizing trouble-ticketing software ServiceNow for opening/closing ticketsAbility to contact and effectively communicate with customers by telephone Email Teams or in personExperience in performing software and hardware upgrades and installations involving multiple computers configured for desktop portable and mobile platformsAbility to coordinate the disassembly and reinstallation of automation equipment in support of office relocationsDemonstrated proficiency with operating systems business applications and computer hardware platformsMust be able to effectively communicate both verbally and in writing to customers peers technical staff and Government employeesExperience and ability to manage enterprise printing and printer serversAbility to lift up to 50 possess a valid drivers Equal Employment Opportunity PolicyThe company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race color religion creed ethnicity sex sexual orientation gender or gender identity (except where gender is a bona fide occupational qualification) national origin or ancestry age disability citizenship military/veteran status marital status genetic information or any other characteristic protected by applicable federal state or local law. We are committed to equal employment opportunity in all decisions related to employment promotion wages benefits and all other privileges terms and conditions of company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website please get in touch with Heaven Wood via e-mail at or by calling to request Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical professional and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers employees and native communities. For more information please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
What We Do Koniag Government Services (KGS) is an Alaska Native Corporation comprised of multiple wholly owned subsidiary companies that deliver Enterprise Solutions, Professional Services, and Operations Management to Federal Government agencies. With an agile employee and corporate ... View more
