Customer Support Agent
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Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Reference: NES024146-Nthat-1
Were looking for a dynamic Customer Support Agent to join a new customer support hub in Johannesburg. If youre tech-savvy an excellent communicator and ready to deliver top-tier service this is your chance to be part of an exciting new team.
Were looking for a dynamic Customer Support Agent to join a new customer support hub in Johannesburg. If youre tech-savvy an excellent communicator and ready to deliver top-tier service this is your chance to be part of an exciting new team.
Duties & Responsibilities
Job & Company Description:
As a Customer Support Agent youll manage incoming customer interactions via calls emails and other channels. Youll provide accurate product information process orders and resolve Level 1 (L1) technical queries efficiently. This role is critical to ensuring customer satisfaction and operational excellence in a fast-paced environment.
Education:
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If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information contact:
Nthato Gumede
As a Customer Support Agent youll manage incoming customer interactions via calls emails and other channels. Youll provide accurate product information process orders and resolve Level 1 (L1) technical queries efficiently. This role is critical to ensuring customer satisfaction and operational excellence in a fast-paced environment.
Education:
- NQF Level 4 or equivalent in Electrical Mechatronics or related technical field
- Minimum 2 years experience in a customer support role
- Fully L1 technically ready in EM product range
- Strong verbal and written communication skills
- Tech-savvy with ERP and Workspace systems knowledge
- Ability to multitask and adapt to change
- Experience in a technical or industrial environment
- Familiarity with sales order processing systems
- Problem-solving and conflict resolution skills
For more engineering jobs please visit
If you have not had any response in two weeks please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
For more information contact:
Nthato Gumede
Required Experience:
Unclear Seniority
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
