Collections Associate (Work from home)

What You Will Bring

2 years collection or relevant experience

Education in lieu of experience

High school graduate

Bachelors degree preferred

Basic computer skills - Knowledge of Windows including Word and Excel

Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers

Strong listening skills - Ability to listen and understand direction

Strong negotiation skills Ability to negotiate mutually beneficial arrangements with the customer

Strong problem solving and soft skills Ability to research and solve account issues while deescalating when necessary

Work Environment

Employees in this class are subject to extended periods of sitting standing and walking vision to monitor and moderate noise levels. Work is performed in an at home and office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice at or before the point of collection about the categories of personal information to be collected from you the purposes for which your personal information is collected or used and whether that information is sold or shared so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018 as amended as amended by the California Privacy Rights Act of 2020 (CCPA).

If you have any questions about CCPA regarding California residents or HCA team members please contact the Privacy Team at .

Who We Are

Through our service brands Hyundai Motor Finance Genesis Finance and Kia Finance Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai Genesis and Kia customers and dealerships. We provide vehicle financing leasing subscription and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow innovate and diversify we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering philanthropy and the empowerment of our Employee Resource Groups. Together we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay as an employee of HCA you are eligible for the following benefits:

Role is 100% remote (after in-office new hire training)

Competitive pay-$20.00 an hour plus up to $1400 in monthly bonuses!

Great benefits with very little out of pocket cost!

Car purchase discount plus $350.00 car allowance!

Medical Dental and Vision plans that include no-cost and low-cost plan options

Immediate 401(k) matching and vesting

Vehicle purchase and lease discounts plus monthly vehicle allowances

Paid Volunteer Time Off with company donation to a charity of your choice

Tuition reimbursement

What to Expect

This role is primarily responsible for working a group of delinquent accounts via an automated dialer system typically ranging from 1 to 79 days past due either inbound or outbound. The primary job function will be to negotiate payment arrangements while providing customer recommendations to keep the account current. This is done while complying with both external and internal compliance related policy and procedures. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

What You Will Do

1. Work a group of delinquent accounts via our automated dialer system either through inbound or outbound with the primary goal of negotiating payment arrangements to bring the account current.

2. Document all actions taken on account within system of record.

3. Service accounts as needed; submit service requests complaints and update addresses telephone numbers and emails.

4. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.

5. All other duties as assigned.