Product Director, Access and Customer Experience, Psoriatic

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

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Johnson & Johnson is recruiting for a Product Director Access and Customer Experience Psoriatic located in Horsham PA.

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Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to millions of people living with immune diseases.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way. Learn more at the Role

You will shape ACx marketing strategy across all solution designs ensuring their seamless integration into the overall brand strategy. Solution messaging driving innovation and implementing continuous improvements to advance TREMFYA patient and provider solutions enhancing fulfillment and customer partnership with cross-functional teamsincluding Sales HCP Marketing Analytics PECS and External Agencies youll optimize field execution patient fulfillment and access initiatives across Dermatology & Rheumatology.

Responsibilities:

Access Strategy & Execution

• Shape ACx marketing strategy access and solution messaging targeting and tactics to drive TREMFYA performance

• Lead field-aligned strategy and resource deployment in collaboration with Sales HCP Marketing and PECS

Omni-Channel & Insights

• Design integrated channel plans (digital peer-to-peer field) to promote TREMFYA access and TREMFYAWithMe experience

• Partner with Prof Promo & Advanced Analytics to define data-driven triggers access insights and experience-boosting tactics

• Work with SIA team to convert data into strategic insights guiding execution

Partnerships & Governance

• Lead implementation and governance of external access and fulfillment partnerships

• Develop plan and manage relationships with KOLs practice staff and peers through advisory boards congresses and education initiatives

Fulfillment & Innovation

• Collaborate with PECS and Specialty Pharmacies to optimize solutions that improve patient access and fulfillment journeys

• Drive continuous improvement and innovation in TREMFYA access offerings and patient support

Cross-Functional Engagement

• Align with Sales HCP & peer marketing DTC PECS IPS and external agencies to ensure strategic cohesion and consistent execution

Qualifications Required:

• Bachelors degree in Life Sciences Business Marketing or related field (MBA preferred)

• Minimum of 5 years in pharma/healthcare marketing market access patient experience analytics/consulting or related roles

• Proven record planning and executing access or CX strategy including navigating payer systems reimbursement field engagement and fulfillment

• Strong understanding of patient / customer journey design HCP engagement omnichannel channels and payer dynamics

• Expert ability to translate data into insights define actionable triggers and optimize performance outcomes

• Demonstrated capability to lead and influence cross-functional teams in a matrixed organization

• Evidence of intellectual curiosity long-range thinking stakeholder alignment and change management

• Strongwritten and verbal communication project leadership and ability to convene advisory boards and multi-stakeholder workshops

• On-site presence 3 days/week in Horsham PA with up to 20% domestic travel

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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