Senior EUC Engineer

Birmingham - UK

Monthly Salary: £ 45091 - 53460

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Senior EUC Engineer

Permanent

Grade D -

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Job Purpose

To provide senior technical expertise across End User Computing (EUC) acting as an escalation point for complex incidents and ensuring end-user technology services are reliable secure and aligned to organisational needs. The role focuses on improving user experience strengthening service resilience and supporting the delivery of EUC change and improvement.

Key Responsibilities

Oversee on-site and remote support activity acting as the senior technical authority for complex issues affecting devices applications and user services.
Provide leadership and technical direction to the team supporting development capability building and consistent ways of working.
Own the resolution of major incidents including root cause analysis and ensuring learning is embedded into future practice.
Contribute expert input to change project and governance forums ensuring that risks impacts and dependencies are understood.
Develop and maintain effective knowledge documentation and standards to support consistency and knowledge sharing.
Support the planning and delivery of EUC initiatives and projects contributing to the management of risks issues and dependencies.
Coordinate the introduction of new tools technologies and services ensuring changes are controlled and minimise disruption.
Work closely with internal teams and external partners to resolve complex issues and improve overall service delivery.
Oversee asset inventory and equipment lifecycle management to ensure effective control and compliance.
Manage financial administration related to supplier recharges and warranty recoveries.
Act as a role model for organisational values contributing to a positive inclusive and high-performing culture.

Knowledge Skills and Experience

Qualifications

ITIL Foundation (or equivalent practical experience).

Experience

Experience leading or managing a multi-skilled customer-facing technical support team.
Experience supporting high-pressure live services including incidents changes and operational priorities.
Experience producing clear management information and communicating effectively with different audiences.
Experience identifying implementing and documenting service improvements.
Experience working with suppliers contractors and senior internal stakeholders.

Skills & Competencies

Ability to work autonomously and solve complex problems with structured documented approaches.
Strong interpersonal communication and influencing skills including the ability to explain complex issues clearly.
Ability to coach mentor and develop others.
Strong stakeholder focus with the ability to balance service needs and user expectations.

Knowledge

Strong understanding of end-user technologies and how they impact the user experience.
Good understanding of device application and service lifecycles.
Understanding of EUC services within a local government (or similarly complex) environment including relevant standards and compliance considerations.

Education & Professionalism

Good general education with relevant professional experience.
Commitment to ongoing professional development.
Demonstrates professionalism integrity and accountability in approach and conduct.

Please upload your up-to-date CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.

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A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.

Job Description and PersonSpecification - JD - Senior EUC

Required Experience:

Senior IC

DescriptionSenior EUC EngineerPermanentGrade D -Consultation grade - subject to formal evaluation under the Pay Equity ReviewWorking 36.5 hours per weekJob PurposeTo provide senior technical expertise across End User Computing (EUC) acting as an escalation point for complex incidents and ensuring en...